Purpose of the position: To provide high-quality support to the Program team for effective and efficient running of the office operations. Roles and Responsibilities: Administrative Support: Manage the filing, storage and security of documents and correspondences. Handle incoming calls and mails and draft routine correspondence in response to inquiries. including providing guest with general program information through email, brochures, telephone etc as per policy as well as child protection. Provide exceptional care and attention to Program visitors and effectively manage the front-desk of the Program office. Serve as office information manager by devising and maintaining office systems, including data management, compilation of Program performance dashboard updates, etc Sort incoming mails and send outgoing mails accordingly. Facilitate and coordinate workshops, meetings and other related logistics. Provide executive support to the Program Manager and maintain their diaries. Facilitate travel arrangements and accommodations. Oversee the cleaning companies and ensure that the office premises are cleaned and maintained on time. Office facilities and utility management: Ensure office facilities are in good order and well maintained To raise requests for all office supplies on time, to make follow up on the purchases and ensure that the supplies are provided for the required purpose Provide effective oversight to management of all stores and store movements in Program office. Manage all utility expenses and tracking, including electricity, generator and water and support monitoring of all overhead expenses. Prepare the bills and initiate payment process
Facilitate visitors in signing child protection forms and keeping the records for the same.
Service providers Contract Management:
Support monitoring and management of all service provider contracts, making sure they are kept up-to-date and relevant.
File all contracts Receive Invoices/LPO Facilitate payment by raising request Reports:
Prepare and timely submit reports Compile the program monthly, quarterly, semi- annual and annual reports Qualifications: Education/Knowledge/Technical Skills and Experience The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training: Minimum Qualification required: Degree in Administration, management or related field from a recognized College Experience: At least 2 years’ experience working in a medium to large private, public or non-government organization in an administration role. Experience should include dealing with the public and a variety of different stakeholders. Candidate should be able to demonstrate strong experience in developing and maintaining administrative processes and procedures to improve the efficiency of the organization. Technical Skills & Abilities: Excellent computer skills including Word, Excel and Powerpoint skills. Excellent customer service and communication skills. Excellent command of Swahili and English – both written and verbal skills. Excellent organization and administration skills. Strong skills in expense management and accountability. Ability to review several diverse reference sources, select and synthesize data into styled reports, briefs and presentations Other Competencies/Attributes: Must be a committed Christian, able to stand above denominational diversities. Must be willing to perform other duties as required. Working Environment / Conditions: Work environment: Office-based in Dar es Salaam Travel: 05%. On call: 05%