Cultural Orientation Trainer : Kasulu, Tanzania

Reports to: Site Manager
Department: Cultural Orientation
Location: Kasulu, Tanzania
Job level: Associate Specialist
Salary: TZS 984,041 Gross/Monthly
Job Type: Non-Exempt National

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in and is based in Kasulu, Tanzania.

CWS Global and CWS RSC Africa offer a total compensation package. The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage; CWS RSC Africa offers 10% retirement contribution with a 5% employee match, vacation days, compassionate leave, and an Employee Assistance Program (EAP).

Other Incentives
CWS Global and CWS RSC Africa will provide accommodation stipend; one off travel allowance to the duty station on appointment of $250; travel allowance from the duty station back home after six months of $250; end of contract travel allowance from the duty station back home of $250.

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.


This position is open to national applicants.
Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose
This position is primarily responsible to provide cultural orientation training to refugees approved for resettlement to the United States. Trainings take place in urban and camp locations throughout Sub-Saharan Africa often under difficult work conditions. The Cultural Orientation Trainer works closely with other Tanzania sub office staff.

This position reports directly to the Site Manager.

Essential Duties

Maintains a current knowledge of the US and US Refugee Admissions Program;
Prepares for cultural orientation circuit rides by reviewing information about participants to be trained, developing lesson plans specific to those participants, gathering and packing necessary training materials, hiring interpreters and child minders, and printing class lists and name tags in coordination with CO Field Team Leader (FTL) and other circuit ride team members;
Conducts cultural orientation in urban and camp locations throughout southern Africa;
Writes trip reports upon return from CO circuit rides in collaboration with other circuit ride team members for submission to the Site Manager;
As assigned, serves as FTL on cultural orientation circuit rides. As FTL, assists with the logistical planning, represents CWS/RSC Nairobi to partners in the field, ensures that standard operating procedures are being followed, consults with RSC Africa regarding matters of concern and submits a trip report upon the circuit ride’s return;
Updates Worldwide Refugee Admissions System (WRAPS) to reflect participation in CO;
Actively participates in circuit ride briefings and debriefings;
Works on projects related to CO curriculum development, training materials development and other aspects of the CO division as assigned;
Performs other duties which may be assigned by the CO Field Team Leader or Site Manager to enhance the efficiency and efficacy of the CO program.
Bachelors Degree in a relevant field required or four years of directly related experience in lieu of a Bachelor’s Degree.


Six months experience in education or training required.
Two years work experience in any or a combination of the following is preferred: training; field work carrying out program activities; liaising with agency partners and/or vendors; logistical experience organizing field missions.
Relevant experience in the United States strongly preferred.
Experience working with refugees preferred.

Ability to speak Somali, Kinyarwanda, Tigrinya or French is preferred;
Demonstrated computer skills in database systems, Microsoft Word, Excel, PowerPoint, and the internet.
The CO Trainer must have the ability to:

Communicate effectively both verbally and in writing;
Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
Travel frequently in Sub-Saharan Africa on short notice and often under difficult conditions;
Follow instructions from the Supervisor with a positive and receptive attitude;
Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
Maintain a high performance standard with attention to detail;
Manage a large and diverse workload under pressure with competing priorities;
Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
Actively participate in the implementation of the U.S. Refugee Admissions Program in Africa.
Carry out all of the duties of the position efficiently and effectively with minimal supervision;
Maintain strict confidentiality with RSC Africa administrative and operational information.
Working Conditions
Physical: This position requires bending, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying light loads.

Environmental: Incumbents in this position will be exposed to marked changes in temperature and/or humidity, dust and infectious diseases and harsh weather climates.

Special Requirements
Certificate of Good Conduct is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.


Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.
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