Senior Caseworker : Kasulu, Tanzania

Reports to: Field Team Supervisor
Department: Operations
Division: Field Team
Location: Kasulu, Tanzania
Job level: Specialist
Salary: Tshs1,180,849 (gross/month)
Job Type: Non-Exempt National

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits
CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enfegzni

This position is open to National applicants.

Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their applications materials now.

Communications
HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose
This position is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication.

Supervision
This position reports to a Field Team Supervisor.

Essential Duties

Applies established Resettlement Support Centre (RSC), CWS, Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures in order to determine refugee eligibility criteria and establish a refugee claim.
Travels throughout Tanzania as assigned to conduct resettlement interviews with refugee applicants in a dignified and professional manner.
Primarily conducts the Pre-Screening Two interviews, which focuses on fraud mitigation, file review and case compliancy in accordance with RSC and USCIS guidelines, and additionally analyses, evaluates, and assesses the eligibility of refugee applicants for final adjudication by USCIS officers.
Conducts the Pre-Screening One interview which includes:
Determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
Establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
Collecting all identity information.
Documenting applicant’s persecution claim.
Conducts personal interviews with refugee applicants to complete Affidavit of Relationship (AOR) screening.
Completes and updates both physical case files and database records.
Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
Contributes to the development of Field Team training procedures and their implementation.
Trains new staff as required.
Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team Supervisors, Site Manager, Pre-Screening Manager and Field Team Coordinator.
Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Tanzania.
Qualifications
Education:
Bachelor’s Degree or four years of related experience is required. Master’s Degree preferred.

Experience:

A minimum of three months of USRAP casework experience is preferred.
A minimum of two years professional work experience required.
Knowledge/Skills:

A thorough understanding of current refugee country conditions is required to maintain a high performance standard.
Fluency in written and verbal English language communication required.  Preliminary screening of writing skills will determine eligibility for interviews for qualified candidates.
Second language an advantage; Somali, Tigrinya, French, or Arabic preferred.
Demonstrated computer skills, especially Microsoft Word, Excel and Outlook.
Strong organizational and time management skills.
Abilities:
The Senior Caseworker must have the ability to:

travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
Accurately type 40 w.p.m.  Typing test may be administered before eligible candidates are invited for an interview;
maintain a high performance standard with attention to detail;
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to overall operations of RSC Africa;
take initiative in the development and completion of projects;
lead others and address issues as they arise;
maintain strict confidentiality with RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
analyse and solve complex problems;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage RSC Africa’s resources;
manage cash advances and report expenses accurately;
actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa.
Working Conditions
Physical:
This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental:
Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements
Background check which includes references and an educational criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification/Citizenship
None required.

Competencies

Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.