Serengeti Breweries Ltd (SBL) operates exclusively in Tanzania and is the 2nd largest beer company with a market share of 27%. SBL is a subsidiary of East Africa Breweries Ltd (EABL) – which is in turn partly owned by one of the world’s biggest alcoholic beverage companies, Diageo. The company is an integrated demand/supply business with 3 operational breweries in Dar and Mwanza, and a third one in Moshi, which is situated in the northern part of the country near the Kenyan border. SBL’s flagship brand is Premium Serengeti lager, which accounts for 85% of SBL sales volumes. The other beer brands are Tusker, Tusker Malt and Pilsner.
SBL’s 2 fully operational breweries in Dar es Salaam and Mwanza have a combined capacity of 1 m Hls. The 3rd brewery with a capacity of 0.5m Hls is in Moshi.
The job holder will work closely with Managers / Supervisors / Team Members when providing telephone/reception services;
The business units are faced with the challenge of achieving / delivering stretched business goals. The business units operate in a highly competitive environment with both local and imported products.
The business and industrial environment is also dynamic with continuous changes taking place e.g. restructuring, technology, individual roles, skills and competencies affecting employees in various ways.
It is critical that the businesses maintain focus on continuous improvement in quality of products, efficient service delivery, cost reduction, and waste and change management.
The job holder should make a decisions that we espouse in SBL and that reflect our brand.
Purpose of Role:
To provide world class front office management and ensure that our front office corporate image reflects the SBL brand.
Telephone Operations - Receive all incoming calls courteously and connect them to the required extension; Receive requested numbers from employees, register them in the calls register book, call the numbers and connect them to employees as needed.
Take messages for employees who are out of the office.
Reception Services - Welcome and direct company visitors and direct them accordingly, provide world class front office customer service that reflects our brand and image. Ensure that the reception area is kept tidy and clean at all times and that staff are guided accordingly not to hang or idle around the reception without any cause.
Take messages from customers and visitors on behalf of employees visited in their absence; Serve customers / visitors timely to avoid delay in serving them; Explain and provide customers / visitors with the information as appropriate.
Mailing Services - Receive, sort , stamp date and sign for all incoming mails and also ensure all outgoing mails are recorded in the delivery book;
Check with facilities regularly for any uncollected / overdue mails and call for the respective departments / persons for collection and Monitor internal distribution and collection of mail by the mailman.
Qualifications and Experience Required:
Competent in Office operations and business English.
Minimum of O level education
At least 3 years’ experience in office operations.