Support Engineers

The Standard Group comprises of The Standard Newspapers, Game Yetu, The County Weekly, KTN, Radio Maisha, PDS, Standard Digital and Think Outdoor Services. 

The Group is looking for highly motivated, qualified, experienced and reputable team players to fill the following positions:

Support Engineers
 

Key Responsibilities

• Triage, resolve, document and, if necessary, escalate ICT support requests to assure timely resolution and accurate record keeping.
• Maintain Help Desk records and provide monthly reports of Help Desk activity and resolution.
• Schedules daily work based on Help Desk requests and preventative maintenance needs.
• Maintain an accurate inventory of computers and software in Help Desk.
• Assure complete and accurate records of support and ICT inventory.
• Provide initial on-site computer troubleshooting.
• Unpacks, configures, inventories, images, and installs new computer peripherals.
• Installs and tests software updates as directed.
• Maintains ICT Department storage areas securely and orderly.
• Schedules and performs preventive maintenance on computer systems.
• Maintains up-to-date documentation in assigned areas of responsibility.
• Participate in end-user events, as appropriate, i.e. client training.

Qualifications & Experience

• Must have a Degree in Computer Science, Management Information Systems or related discipline.
• Cisco Certified Network Associate (CCNA) and/or Microsoft Certified IT Professional (MCITP) will be an added advantage.
• Must have at least 2 years experience in ICT support.
• Knowledge of Microsoft Windows operating system, Apple Macintosh and Microsoft Office suite.
• Experience with computer hardware, printers, Video Projectors etc.
• Knowledge of structured cabling and networked environments.
• Must be self-driven, not more than 35 years of age and must have well developed verbal and written communication skills.
• Experience in high demanding user support environment such as call center will be an added advantage.
• Ability to work in a fast-paced, forward looking and rapidly growing media house.
• You must be a person of high Integrity, innovative, a team player, good people skills, analytical skills and communication skills.

If you possess the above qualifications and the drive to meet the challenges, visit our websitewww.standardmedia.co.ke/recruitment to browse through the current openings/vacancies and apply not later than  February 2013.
 

Please note that ONLY shortlisted candidates will be contacted.
 

The Standard Group is an equal opportunity employer.