General Manager Etihad Airways - Nairobi

You will be responsible to maximize revenue and profit generation in Kenya via all distribution channels, through the most effective and innovative sales and marketing campaigns, within agreed timescales and budgets, through dynamic and effective leadership. You will ensure Etihad Airways is positioned as a professional, high quality and unique airline with the highest levels of customer service to our guests, meeting all legal, Governmental and other requirements and regulations. 

Responsibilities

• Meet and exceed revenue and profitability targets, maximizing sector & network revenue and yield and focusing on achieving optimum route profitability
• Ensure sales and marketing resources, call patterns and areas of focus are those with the highest incremental revenue and profit
• Ensure all sales distribution channels are fully exploited to Etihad’s benefit     
• Develop and implement sales & marketing strategies that ensure key revenue, cost and profitability targets are met, with a level playing field for selling partners
• Develop and maintain effective brand positioning and brand equity, in line with Etihad’s aim to be a high quality and unique airline
• Collect, collate, feedback and act upon market intelligence
• Develop and maintain excellent relationships with the travel trade, corporate, guests, governments, ministries, etc.
• Motivate, coach and lead the commercial team to exceed targets

Desired Skills & Experience

• University degree, preferably in business administration
• Excellent communication skills, both verbally and in written
• Minimum 10 years airline experience, including 5 years at management level
• A proven track record in airline sales, marketing, reservations and revenue management processes
• Excellent management skills, process and people management
• You should have cultural awareness, preferably from working in multiple & across cultural groups
• You must have ability to communicate & negotiate diplomatically & successfully at the highest levels of Government and Civil Aviation organizations 
• A vocational training to complement the above mentioned qualifications, education & experience

Company Description

Etihad Airways is the national airline of the United Arab Emirates. We commenced flying in 2003 and have since gone on to become the fastest growing airline in the history of commercial aviation.

Today, our fleet of 68 aircraft fly to 86 passenger and cargo destinations in 56 countries around the world.

Our rapid growth has not been at the expense of quality. In 2009, 2010, 2011 and 2012 we were voted the World's Leading Airline by industry experts at the World Travel Awards.