Safaricom Senior Customer Systems Analyst

We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Senior Customer Systems Analyst
Ref: TECHNOLOGY_SCSA__AUG _2012

Reporting to Manager; Customer Systems, the holder of the position will provide leading expert solutions and technical guidance in administration, service provision, and availability of all Safaricom customer facing applications.

This position will involve liaising with other Information technology teams and vendors to offer quality IT services to the business.

Key Responsibilities

• Define and monitor data and application availability for all customer systems and applications and reports;
• Offer advanced administration of customer systems and applications.
• Document and update processes and procedures in use for customer systems and applications;
• Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents;
• Create system requirements for support, and testing of new products and systems functionality.
• Create high quality supportability requirement;
• Test the achievement of supportability requirements on systems are delivered by vendors;
• Participate in renowned research forums, and initiate ideas that improve system availability, and performance.

Minimum Requirements

• University Degree in IT or Computer Science or related field; MSC/MBA will be an added advantage;
• 5 years experience in a networked , dynamic IT environment;
• 3 years Software development, Database administration, and or advanced Support Experience;
• Microsoft certification: MCSD/MCDBA;
• Advanced Unix/Linux certification;
• Oracle Siebel Certification;
• Tibco Certification;
• Oracle certification in database administration or application development;
• Unix scripting, PL-SQL and MSSQL skills;
• Highly developed analytical thinking skills;
• Ability to role–model and lead customers and fellow team members.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Friday 07 September, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke