ICT Support Assistant in Kisumu

Duty station: Impala Eco-Lodge, Kisumu

Key task
 

Responsible for:

• Providing initial technical support to telephone requests and emails from users.
• Ensuring that calls for support are dealt with promptly and appropriately.
• Maintaining existing Hardware and Software to agreed optimal standards

Duties and Responsibilities

• To log support calls and document their outcome to facilitate the resolution of common queries.
• To redirect or escalate support  requests to the  appropriate member of  the  IT Support Centre.
• To  pro-actively  provide  information to  users on  the  progress of  outstanding support calls.
• To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly.
• To  deploy  PCs  and  associated peripherals including new  installations and  the redeployment of existing equipment.
• To  install  and  configure operating systems and  software to  agreed standards under the direction of Systems Administrator or the Team Leader.
• To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
• To assist   in  the compilation and maintenance  of  an  accurate inventory of hardware and software.
• To report  hardware faults to respective suppliers, return  hardware to the said suppliers  for  repair   if  necessary,  and  ensure the  faults   are  completed, in consultation with the Systems Administrator or the Team Leader.
• To  liaise  with  colleagues in the ICT  Team  to ensure  continuity of service  for all users.
• To provide at all times a professional, courteous and rapid response to individual users.
• To undertake such projects of a level commensurate with the responsibility of the post, as designated by the Systems Administrator.

Job specification of ICT Support Assistant

• Computer science degree or equivalent.
• Knowledge of systems and Network administration.
• Awareness of IT trends and opportunities
• 1 year experience.
• Systems administration skills
• Network administration skills
• Trouble shooting and fault diagnosis skills
• Basic repairs and maintenance skills
• User training skills & support
• Analytical skills
• Reporting skills
• Sense of urgency
• Excellent communication and inter personal skills.
• Knowledge of Opera/Micros Hotel Management systems will be an added advantage.

Email Your Application and CV to: careers@monarch.co.ke