Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East.
Branch Operation and Service Manager, Moshi
Job Description
1.Ensure provision of efficient/effective back office and branch operations, health & safety and issues associated with both branch assets and equipment and staff.2.To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
3.Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of operation risk within the Unit.
Key Roles & Responsibilities
•Custodian of Key Register
•Ensure reconciliation of Suspense Accounts
•Processing of Branch expenses
•Monitor branch security and maintenance
•Maintain records of Contactors and Overall Maintenance of Bank Assets
•Oversee receipt and despatch mail to/from various points including statements
•Supervise back office processing.
•Ensure availability of required stationeries and equipment
•Verify local and international outward Telegraphic Transfer messages
•Perform Call Backs on TT and Inward Clearing items
•Test and authorise payment for local inward Telegraphic Transfers
•Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation)
•Ensure timely submission of reports to Head Office
•Ensure accuracy and timeliness of delivery of B/O and mail to respective departments
•Review the branch and prepare monthly KRI and to adhere to the agreed KCSA plans and
approaches
•To maintain proper record keeping on all KCSA and KRI related activities
•To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.
•Ensure recoveries are appropriate Bank Interest and Commissions
•BCP custodian and safe custodianship.
•Ensure prompt dispatch of foreign cheques purchased (CPs) and Outward Bills for Collection
•Co-Custodian of Vault Cash
•Custodian of CCTV, branch security, maintenance and healthy and safety.
•Ensure that the Money Laundering requirements are followed as follows:-
a)Take all reasonable steps to verify and identify customers, including performing Quality Assurance on
accounts opened, and the general CDD issues
b)Retain adequate records of identification, account opening and transactions and ensure timely despatch of customer mandates to Central Filing Unit (CFU) per SLA
c)Make/assist to effective reporting of suspicious transactions using the right internal channels
d)Raise awareness of Money Laundering prevention by training all staff
•Carry out any responsibilities as may be assigned from time to time.
•To report Unit’s operational risk issues and losses to UORM
•To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
•Act as operation risk coordinator for the branch
•To identify and report all exceptions on non compliance with standard controls
•To identify and report all weaknesses inherent in the standard controls
transactions
•Act as a link around the branch, spoke and hub
•Remain alert to the risk of Money laundering and assist in the Banks’ effort in combating it by adhering to the key principles in relation to: ‘Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers’.
Qualifications & Skills
•University Degree or its equivalent
•At least 2 years banking experience computer literate
•Knowledge and ability to operate/eBBS & PC skills
Head, Operation & Service Delivery.
To manage Distribution operations through implementation of and adherence to the Standard Chartered Banks policies, procedures & service standards to achieve high productivity and efficiency resulting in improved service quality and service delivery.
Key Roles & Responsibilities
STRATEGY DEVELOPMENT
•Delivery of cutting edge service and solid operations support for the business and leveraging on the Group network to provide a source of competitive advantage to the bank.
•Proactive and effective engagement with business and segment heads and contribution to the business strategy and rapid growth plans in the country.
•To contribute to successful implementation of new projects by resourcing the testing, training and supporting the post launch operational activities.
CUSTOMER EXPERIENCE
•To ensure timely service delivery and transaction processing standards in line with agreed standards and best practice.
•To constantly improve upon service quality as measured through customer satisfaction scores and customer complaint tracking / resolution
•Ensuring that all aspects of out serve plus initiatives are actively pursued and delivered so as to achieve service excellence and customer satisfaction and revenue growth
OPERATIONAL EFFICIENCY
•To re-engineer systems and procedures and optimize productivity to meet growth in volumes and increased service level requirements.
•Put in place an effective System for data gathering, analysis and striving to improve end-to-end efficiency / productivity for customer satisfaction
•To ensure that costs are optimally managed within the unit and overall budgets are not exceeded.
•Ensure 3rd-party vendor relationships are effectively managed
OPERATIONAL RISK AND COMPLIANCE
•To ensure total compliance with laid down policies and procedures in terms of compliance risk, credit policy, documentation, operational risk and other Group / Regulatory control standards.
•Developing and maintaining secure and sustainable control environment through effective management of Operational Risks, Group and Country regulatory guidelines, BCP, CDD, AML and others. Introduce relevant systems, procedures and controls to support them.
•To ensure that all regulatory and Group Sanctions policy are well policed and prevent any infractions.
•Minimization / Prevention of financial / reputation losses arising from frauds, business interruptions and other breaches of security.
•Establish and monitor appropriate management controls, to ensure that issues are tracked and escalated and appropriate actions are taken.
PEOPLE MANAGMENT.
•Provide effective leadership and develop the talent in the Distribution Operations team to support sustainable growth..
•Ensure individual learning and development planning, Q12 action planning, succession planning, talent identification and development, and staff rotations occur across Distribution Operations.
•Responsible for communicating Health and Safety messages to staff. .
Ensure Group Policy on Health and Safety is implemented in the department
Qualifications & Skills
•University degree or professional qualification, preferably in Banking and Finance
•Proven track record of accomplishment in the management of banking operations with a minimum of 7 years working experience, with at least 4 years in a senior managerial position.
•In depth knowledge and understanding of banking products and services, and ability to structure and deliver customized solutions which meet customer needs.
•Ability to engage stakeholders in constructive dialogue, in order to improve own understanding and influence others decision-making.
•Strong Operational and risk management background
•Strong people management & communication skills, especially ability to engage and motivate large teams
•Ability to analyze significant amounts of data and distil clear insights
•Relevant applications & technology infrastructure knowledge
•Understanding of the regulatory environment and practices
•Project Management and Change Management skills.
•Committed to driving own team’s progress and delivering agreed outcomes.
•Nurtures teamwork and collaboration.
•Has the ability to blend the demands of managing day-to-day operational activities with the necessity of maintaining a strategic view.
•Be able to demonstrate an ability to manage complex activities within the Banks matrix organization structure.
•Experience in budget development and budget management.
•Foresight with regards to workflow, staff capability and moral.
Credit Analyst
Primarily responsible for managing the credit risk associated with the portfolio and ensuring high quality of the portfolio.
• Closely work with the RM from the origination & play a vital role in deal structuring to add good value from a credit/policy perspective.
• Work with the RM on a specified portfolio and facilitate revenue growth in the portfolio.
- Ensure Maintenance of a healthy business environment through strict Compliance with CDD and AML standards, as defined by the Group and Local Regulatory Authorities.
Key Roles & Responsibilities
- Financial analysis of corporate customer using credit skills, ratio analysis; evaluation of parent support policies; judgement of management and strategy.
- Evaluation and understanding or risk associated with individual transactions, products and borrowers.
- Prepare quality credit applications.
- Visit/meet customers when required in order to achieve clear understanding of credit
- Assist sales force to monitor credit quality by highlighting early warning signs of credit deterioration.
- Ensure compliance with Bank’s policy and to ensure that Bank’s policy breaches are properly authorised at the correct senior approving level.
- Provide high level of service to the internal customer based on accuracy, responsiveness and turnaround time.
- Spreading of financial statements and raising appropriate concerns.
- Monitor receipt of quarterly/annual financial information for annual review & monitor compliance with approval conditions.
- Obtaining of account statistics for annual review
- Quarterly Credit Grading of accounts.
- Obtain Full general report (Status report)
- Prepare industry analysis reports.
- The Implementation and monitoring of CDD & AML measures in line with Group and Regulatory requirements.
- Conduct Stock inspections on customer’s premises
Qualifications & Skills
1. University Degree
2. Minimum of 2 years working experience in relevant fields.
3. Strong interpersonal relationship and communication skils
4. Strong Analytical skills
Distribution Channel Unit Head of Operational RIsk (UORM)
To manage Distribution operations through implementation of and adherence to the Standard Chartered Banks policies, procedures & service standards to achieve high productivity and efficiency resulting in improved service quality and service delivery.
Key Roles & Responsibilities
STRATEGY DEVELOPMENT
•Delivery of cutting edge service and solid operations support for the business and leveraging on the Group network to provide a source of competitive advantage to the bank.
•Proactive and effective engagement with business and segment heads and contribution to the business strategy and rapid growth plans in the country.
•To contribute to successful implementation of new projects by resourcing the testing, training and supporting the post launch operational activities.
CUSTOMER EXPERIENCE
•To ensure timely service delivery and transaction processing standards in line with agreed standards and best practice.
•To constantly improve upon service quality as measured through customer satisfaction scores and customer complaint tracking / resolution
•Ensuring that all aspects of out serve plus initiatives are actively pursued and delivered so as to achieve service excellence and customer satisfaction and revenue growth
OPERATIONAL EFFICIENCY
•To re-engineer systems and procedures and optimize productivity to meet growth in volumes and increased service level requirements.
•Put in place an effective System for data gathering, analysis and striving to improve end-to-end efficiency / productivity for customer satisfaction
•To ensure that costs are optimally managed within the unit and overall budgets are not exceeded.
•Ensure 3rd-party vendor relationships are effectively managed
OPERATIONAL RISK AND COMPLIANCE
•To ensure total compliance with laid down policies and procedures in terms of compliance risk, credit policy, documentation, operational risk and other Group / Regulatory control standards.
•Developing and maintaining secure and sustainable control environment through effective management of Operational Risks, Group and Country regulatory guidelines, BCP, CDD, AML and others. Introduce relevant systems, procedures and controls to support them.
•To ensure that all regulatory and Group Sanctions policy are well policed and prevent any infractions.
•Minimization / Prevention of financial / reputation losses arising from frauds, business interruptions and other breaches of security.
•Establish and monitor appropriate management controls, to ensure that issues are tracked and escalated and appropriate actions are taken.
PEOPLE MANAGMENT.
•Provide effective leadership and develop the talent in the Distribution Operations team to support sustainable growth..
•Ensure individual learning and development planning, Q12 action planning, succession planning, talent identification and development, and staff rotations occur across Distribution Operations.
•Responsible for communicating Health and Safety messages to staff. .
Ensure Group Policy on Health and Safety is implemented in the department
Qualifications & Skills
•University degree or professional qualification, preferably in Banking and Finance
•Proven track record of accomplishment in the management of banking operations with a minimum of 7 years working experience, with at least 4 years in a senior managerial position.
•In depth knowledge and understanding of banking products and services, and ability to structure and deliver customized solutions which meet customer needs.
•Ability to engage stakeholders in constructive dialogue, in order to improve own understanding and influence others decision-making.
•Strong Operational and risk management background
•Strong people management & communication skills, especially ability to engage and motivate large teams
•Ability to analyze significant amounts of data and distil clear insights
•Relevant applications & technology infrastructure knowledge
•Understanding of the regulatory environment and practices
•Project Management and Change Management skills.
•Committed to driving own team’s progress and delivering agreed outcomes.
•Nurtures teamwork and collaboration.
•Has the ability to blend the demands of managing day-to-day operational activities with the necessity of maintaining a strategic view.
•Be able to demonstrate an ability to manage complex activities within the Banks matrix organization structure.
•Experience in budget development and budget management.
•Foresight with regards to workflow, staff capability and moral.
Recovery Team
To manage and maximize recoveries of outstanding monies by ensuring that persistent and effective follow up actions are taken against delinquent account holders
-To manage and maximize recoveries of delinquent SME loans
-To ensure suspension of interest of SME loans is in compliance with Country and Group regulations
-To manage and process all legal activities and regulations as required
Key Roles & Responsibilities
-Proactively monitor loss recovery portfolio for all products by recovering all monies due to the Bank
-Trace & locate loan defaulters by making telephone & physical contact to enhance recoveries of old portfolio
-Ensure posting of debits and credits to live and charge off accounts
-Ensure proper management of charge offs, repossessions and agency reconciliation
-Respond to customer’s queries by carrying out necessary investigations to resolve within 24hrs and escalate complicated issues only
-Assist management Team identify control weaknesses & recommend appropriate remedial action and best practice
-Motivate and train the team to remain at optimal performance
-Effective management of recovery officers to ensure prompt actions on recoveries accounts
-Assist management team to implement changes to systems, procedures & structures to maximize quality and service and to minimize risk
-Increase skill base by providing on the job training to the team members
-Monitor & provide statistical information to Management regarding loss recoveries
-Correctly identify the nature of customer inquiries & determine and convey the appropriate solutions to the customer and their legal representatives in a manner which will maintain and enhance ongoing customer relationships but ensuring Bank procedures are strictly adhered to
-To remain alert to the risk of money laundering and assist the Bank’s efforts in combating it by adhering to the key principles in relation to identifying customers, knowing your customers, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers
-Interpret MIS statistical information relating to performance of recovery e.g. charge off ratios, recovery ratio, volume of recoveries made, outstanding recovery portfolio
-Ensure timely and accurate information is reported to the management by the recoveries officers
-Ensure proper updating of the recovery portfolio in the system and advice new strategy for recovery
-Ensure monthly recovery portfolio is advised and correct commission is applied
-Review of yearly recovery strategy and all group documents required
-Ensure Proper Provision/release of Interest and Principal for all default customers
Qualifications & Skills
-University Graduate with work experience in credit preferably debt recovery
-Full knowledge of SCB core products, markets and main competitors
-Logical with an accurate eye for detail
-Proactive, flexible and resilient team player
-Practical working knowledge of company, industry and banking guidelines and regulations-Highly customer focused
-High level of interpersonal and communication skills – Listening, negotiating
-Capable of prioritizing own and others workload
-Planning & co-ordination skills
-Project management skills
-Computer literacy
Rgnl Head East Africa, Solution Delivery
To manage the transformation and drive the Solution Delivery & Service (SD&S) business acros East AFrica countries of SCB presence i.e. Kenya, Uganda, Tanzania.
Key Roles & Responsibilities
1. Manage the Solution Delivery & Service team and resource allocation.
2. Provide support to the East Africa Transaction Banking Head (and in-country Transaction Banking Heads) in executing the client and business objectives
3. Ensure SD&S alignment with TB and Regional/Global SD&S.
4. Identifying process efficiencies across client segments and implementing them.
5. Scorecard management and On-Track discipline. Ensuring the right drivers are in place
6. Risk awareness and champion.
7. Provide Support to RFP/RFI responses and presentations.
8. Work closely with CSG team to build process efficiencies.
9. Effective stakeholder engagement & management.
10. Meeting with key clients to solicit additional business.
Longer Term
1. Drive the TB agenda and align resource in accordance with the TB agenda
2. Assist the TB Head in chairing the Client Experience Forum meetings for the counties within the cluster on behalf of TB.
3. Participate in Client Forums
4. Part of the Cluster TB Leadership team that reviews monthly PMI data for countries within the cluster.
5. Develop a strategic view of SD&S the cluster whilst aligning both the TB Regional Head’s agenda with the SD&S Regional agenda.
Qualifications & Skills
•At least 10 years of overall experience of which atleast 5 years of relevant experience related to SD&S
•Experience in managing and driving a team
•Good Public Relations skills
•Good presentation skills
•Understanding of channel capabilities
•Excellent interpersonal and communication skills
Dealing Room Admin & ORMA RP
To provide general assistance and support to the Head of Financial Markets and to the Finanancial Markets team in daily activities in the dealing room. To provide first line assurance as Operational Risk Management Assurance framework as a Responsible Person.
Key Roles & Responsibilities
*Reconciling expenses for the team, entering into eProc, ordering supplies and liaising and arranging for Group visitors.
*Arranging and coordinating team events and meetings
*Completing KCSAs working closely with the FM UORM
*Completion of KRIs, KCSA for the FM Unit.
Qualifications & Skills
- A degree or equivalent in any field
- Attention to detail
- Organisation skills
- Self starter attitude and committed to learning.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Company Description
Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.
No comments: