Inside Client Representative (ICR) Kenya

Owning a customer set of within the given territory, you are the Client Representative for these accounts, responsible for the overall client relationship. Applying an agreed touch-strategy to these accounts (usually 100-200 accounts e.g. 2-3 times contact per quarter, mixture of telephone, web and occasionally face-to-face) Generating business leads via telephone, electronic mail, Internet or in person (face to face). Serves as the customer advocate throughout the sales cycle, and manages customer relationships. Responsible for client satisfaction and for revenue generation via frequent communications within the territory. Identifies opportunities, and passes the validated opportunities to a team including Sales Specialists, Business Partners and others as appropriate. Identifies and establishes relationships with decision makers in customer IT, LOB and buyer groups Knowledge of IBM products/services/solutions, selling techniques, productivity tools, competitive offerings and approaches and the customer territory, organization and decision makers.
Required
Bachelor's Degree At least 2 years experience in IT industry selling multiple products, hardware, software and services At least 2 years experience in telephone and web sales experience with strong communication skills in both local language and English and have the ability to build relationship with the market At least 2 years experience in Proven track record in delivering sales target and working with Business Partners to deliver solutions At least 2 years experience in Results oriented with strong business acumen and demonstrates a high degree of articulation, clarity, succinctness in verbal communication by telephone English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Inside Client Representative (ICR) Kenya