Operations Manager

Orion IT Management is a business process outsourcing company that is set to provide voice-based market research services to clients in Europe and North America as well as hosted business process solutions.

The Operations Manager will provide effective oversight of office administration and human resources working in the office and will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organisational operations.

Main tasks and responsibilities

• Coordination and supervision - Coordinate, manage and monitor the workings of various departments in the organisation.
• Financial – liaising with the accounting team. Assist with the preparation and control of operational budgets.
• Best practices - Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.
• Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. With the heads of the different business lines delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Productivity - Monitor performance and implement improvements. Ensure quality of services provided to clients. Manage quality and quantity of employee productivity
• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
• Customer Service – manage invoicing of clients and collection of payment. Manage customer support.

Desired profile of the candidate

• Experience in operational management in business process outsourcing and contact centres is required.
• At least 4-5 years experience in operations management.
• Excellent communication (spoken and written), leadership and interpersonal skills is a prerequisite.
• Bachelors Degree from a recognised university.
• Excellent computer skills and proficiency in MS Word, MS Excel, MS Outlook, MS PowerPoint
• Good knowledge of financial procedures

To apply

Visit our website www.orionitmanagement.com/careers.aspx, complete the form and send your application to info@orionitmanagement.com with the email subject ‘Operations Manager’.

Your application should include a letter on why you feel your experience, skills and qualifications would suit this position and your CV with one referee, email address and daytime number and an application letter.

Please note that only shortlisted candidates will be contacted.

Please send your application letter and CV not later than 12th March, 2012.