Reservation and Ticketing Sales Supervisor – Precision Air Services Plc

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction.

We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: Reservation and Ticketing Sales Supervisor – 1 POST

REPORTS TO:  Sales Manager/Contact centre Manager.

DUTY STATION: DAR ES SALAAM

ROLE PURPOSE STATEMENT:

To supervise and ensure efficient and effective front line Customer Service in assigned outlet To provide efficient and effective customer focused passenger ticket sales & reservation

KEY ACCOUNTABILITIES / RESPONSIBILITIES

• Will be intermediate connection between Sales Manager/ Sales Executive or Area Coordinator and reservation staff

• Supervisor of reservations and ticketing staff

• Ensure frontline staff is properly groomed and dress as per uniform etiquette rules.

• Responsible for sales returns reconciliation and submitting same in accordance to company procedures.

• Responsible for following up refunds for Customers with finance and forwarding same to clients

• Ensure work area is clean has all appropriate tools for work at start of day. i.e. stationery, computers functioning etc.

• Carry out daily morning brief with frontline staff to ensure product knowledge and clear understanding of expectations for the day.

• Ensure ticketing, reservations confirmations and fare quotations and other information to clients are in compliance with company procedures.


• Intervene and assist frontline staff in dealing with special or mishandled customers when there is need to do so.

• Mentor and appraise frontline Sales and ticketing staff.

• provide back up to sales executive

• Establish and build relationship with PW trade partners

• Is familiar with results in his/her area(Targets, versus actual monthly statistics)

• Develops business activities and assists in developing business activities in order to reach and surpass the set target/objectives

• Keeps sales executives informed of developments internal/external

• Collects information about competition activities

• Passes on wishes of agents, accounts clients regarding PW product service and pricing to the sales executives

• Maximizes turnover and yield results through systematic telephone calls to travel agencies and commercial accounts not on call program

• Ensure and follow up proper implantation of pricing and fares

• Carries out all administration connected with his/her function

• Will handle travel Agencies, Corporate, Client complains and compliments

• Prepare and administer the shift/leave roaster for optimum utilization of staff and resources

• Lead, motivate and provide valuable support to the reservations and sales in order to provide excellent service and efficiency

• Cooperates with pricing and revenue Management regarding pricing, capacity and distribution

• Uses the required tools (Gabriel, PC-Systems) in the most accurate way

• Analyze problems in his/her own field and will choose, advise effective and practical solutions

• Will pass on necessary information to all concerned in the appropriate manner and time

• Carries out all duties which may reasonably be requested and which are not includes in the job description

• Any other duties as may be assigned by your supervisor

KEY PERFORMANCE INDICATORS
• Meets the set passenger ticket sales targets

• 100% accuracy in fare quotation and collection of monies.
• Telephone answered within 3 rings

• Response to emails within working day

COMPETENCIES
• Integrity
• Team player

• Proactive/ result oriented
• Pleasant & presentable

• Communication / interpersonal skills
• Resilient
• Self motivated Customer Service in Airline environment

KNOWLEDGE, SKILLS, EXPERIENCE

• IATA/UFTAA Foundation/consultants diploma
• Certification in relevant computer application

• Experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages an added advantage

Closing Date:
Not later than 04th August 2015.

Mode of Application:

If you feel you meet the above requirements please send your application and CV to the address below. Only short‐listed applicants will be contacted.

Director of Human Resources and Administration

Precision Air Services Plc

Mail Box 70770

Dar es Salaam

Tanzania

E‐mail:pwrecruit@precisionairtz.com