Plan is an International Child Centered Community Development organisation – without religious, political or governmental affiliation – that works with children and their communities in 50 of the world’s poorest countries to make lasting improvements in their lives. Plan’s work worldwide benefits around six million children in Africa, Asia and Latin America. Program implementation takes place in 50 Country Offices and 4 Regional Offices, working with more than 90,000 mostly rural communities.
Plan South Sudan supports development interventions in the domains of education, livelihood, building relations, child protection, governance and social protection.
Plan South Sudan is seeking to recruit dynamic and suitably qualified and experienced South Sudanese for the following vacant position:
POSITION 4; No. of Vacancies One (1)
Job Title : Information & Communication Technology (ICT) Assistant
Grade : Grade C2
Tenure : One (1) year (Renewable)
Department : Operations
Reports to : ICT Support Officer
Location : Program Unit 
I. Job Summary
The ICT Assistant coordinates and provides technical support for users; manages and administer local
ICT infrastructure and corporate systems under the direct supervision of the ICT Support Officer
II. Key End Results and typical Responsibilities:
System Administration:
· Be acquainted with ICT policies and apply them in day-to-day work;
· Ensure proper filing of ICT documents is in place and regularly updated;
· Perform preventive maintenance on all ICT systems, including, but not limited VSAT systems, servers, workstations, UPSes and network gears within the unit;
· Update ICT Operational Plan as and when required and share with ICT Support Officer before adoption;
· Ensure that systems conform to recommendations in Global Infrastructure Project phase 2 (GIP2)
· Ensure adherence to corporate standards, design and architecture.
· Monitor software licensing and usage
· Identify user ICT training needs and highlight these to the PU Manager
· Availability and reliability of the ICT infrastructure, applications and connectivity
System Security/Disaster Recovery
- Regularly updates systems with the latest updates from system manufacturer;
- Regularly update anti-virus /endpoint security software and scan system for potential threat;
- Ensure that web filtering tool is installed and running well on each computer.
- Monitor software licensing and usage
- Conduct regular backup of all important information in a according to the country policy and stored in a safe place outside the office, preferably at the Program Unit Manager’s residence
- Perform monthly vulnerability assessment of each system within the unit
- Perform, at least once in each fiscal year, backup restoration testing
ICT Support
- Provide first line support , advice and solutions to ICT users in relation to application, data and business process issue, ensuring all issues are resolved in a timely fashion ;
- Identify user ICT training needs and highlight these to the PU Manager and ICT Support Officer
- Conduct on-the-job or regular training sessions for users on key ICT applications and systems
- Escalates incidents to CO/global infrastructure support or local external support contracts as appropriate
III. Dealing with Problems:
· Analyzing reported issues
- System troubleshooting – printing, access to the Internet, corporate applications, e-mail,
- Data recovery from crashed system;
- Hardware repairs/replacement – hard drives, DVD Reader, RAM, X3 Modem, etc.
IV. Communications and Working Relationships:
Internal
· ICT Support Officer
· Program Unit Manager
- PU Staff
External
- Regional ICT
· Vendors and Service Providers
V. Knowledge, Skills and Behaviours Required to Achieve Role’s Objectives:
Knowledge
Ø Degree or equivalent in Computer Studies with 2 years working experience or Diploma in computer studies with 3 years working experience
Ø Proven ability and experience in setting up LANs and telecommunications networks;
Ø Experience of supporting LANs, MS SQL Server, and email server administration;
Ø Experience of Microsoft Server administration;
Ø Experience in managing and implementing information systems and supporting technologies
Ø Experience in Help Desk management;
Skills
Ø Capability to coordinate and cooperate within interdisciplinary teams
Ø Able to prioritize work effectively for execution with limited resources
Ø Problem solving and decision making skills
Ø Project management skills
Ø Training and communication skills
Ø Strong analytical skills
Ø Working knowledge of English and the common national language
Ø Very good troubleshooting skills
Ø Exellent computer skills
Ø Capability to communicate ideas and technical information to a non-technical audience
Behaviours
Ø Always ready to support colleagues
Ø Respect colleagues in supporting them
Ø Be polite
Ø Embrace Child-centeredness, Child protection, Community participation and partnership
Ø Manage customer relationships and service
Ø Promotes high performance by all staff
Ø Networking, sharing information and best practices
All applications marked on the right hand corner of the envelop “Application for the Position of; ICT Assistant should be addressed to:
The People and Culture Manager
Plan South Sudan Country Office
Hai Cinema
Juba
The closing date for receipt of applications is before close of business on Friday September 07, 2012.
Interested persons can collect Plan Application Form from the Security Post at the above address or from the field office in the location you are applying from.
Plan is an equal opportunity employer within the meaning of the relevant UN convention. Women are encouraged to apply.
Note: Only short listed applicants will be contacted.
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