Client Service Manager , Standard Chartered Bank

Handle high-value clients' service issues and complex needs for Store walk-in Business Clients
Provide administrative support to Priority Bankers to deal with ongoing client service issues, onboarding of new clients/products, and ongoing monitoring processes
Serve complex service needs of Priority Clients walking into Store
Educate and steer client for interactions with the bank via online, machine channels
Any additional service focused mandates to be discussed separately

Key Roles and Responsibilities

Assist Priority Banking clients with fulfilment of sales, including all necessary documentation and paperwork
Assist Priority Bankers with activation efforts i.e., scheduling time for conversation with client, preparing material for discussion
Educate and conduct initial set up for online, ATMs, Client Centre, and Store
Assist Priority Banking clients with all service and transaction requests
Interface with middle or back office teams to complete service requests
Assist Priority Bankers with any administrative support for updating KYC, monitoring and managing client's credit situation, migrating clients in and out of Priority

Qualifications and Skills

Bachelor's Degree or Equivalent
Product broadening
Enhanced multi-product Priority knowledge
Market and competition knowledge
Client engagement
Soft skills for client handling
Stakeholder engagement skills
Objection handling
Client training on digital solutions
Ability to solve problems and close issues without handing over
Priority KYC set up for client type


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