Chief Retail Banking - NMB

NMB is the largest Tanzanian bank, reaching out to close to 2 million customers through some 175 branches (of which 60% are in rural areas), with close to 600 ATM's almost 40% of all ATM's in Tanzania) and a variety of alternative distribution channels and
Mobile and other electronic payment products, making NMB the leading bank in Tanzania.
We are currently seeking for an experienced professional to join the
Retail Banking team as the Chief Retail Banking (CRB) with the overall responsibility of leading and executing the strategic leadership of the Retail Banking Department. This role reports to the Managing Director(MD).

Job Title: Chief Retail Banking
Reporting to: Managing Director
Employment Contract: contract (Renewable) 3 years fixed term
Profitably manage the following retail departments by focusing on the execution of management strategies to accelerate retail business growth; .
Branch Network
Personal Banking
Business Banking
Alternative Channels
Branch Operations and Controls
Brand and Product Marketing
Customer Services
Management of customer services and product delivery for Retail customers through multiple channels and multiple market segments from low income, salaried and high net worth to Small and Medium Enterprises.
A key member of the Management, providing strategic leadership to the retail teams by leveraging on the best in class competencies in support of the bank's Retail strategy.


Develop the Retail banking business strategy, budget and marketing plans in line with overall bank approved strategic plan.
Ensure smooth execution of the agreed Retail specific strategies in order to accelerate business and profitability.
Execute the Retail strategic plan ensuring alignment to customer demand and create a market leading Retail competitor advantage.
Provide clear direction for Retail sales and service business objectives, translating and prioritizing them into business performance measures.
Resource, develop and maintain a highly motivated Retail team committed to achieving success through team work and collaboration.
Champion the required cultural change needed to reinforce consistent Sales, Customer Service and operational rigor disciplines and ways of working across the retail network.
Effectively manage and direct all retail banking business units with the objective of achieving annual sales financial targets as incorporated in the bank's approved Retail strategy.
Keep abreast of local Retail market dynamics; identify changes, risks and opportunities and act on these accordingly.
Sales management (Profitable growth in sales): Formulate, drive, measure and manage the achievement of a medium term multi-product! multi-channel Retail sales strategy for the Bank to grow new business and expand share of wallet when compared to peers.
Take ultimate accountability for the management of Sales support and business development services. These include sales conferences, national promotional events, and sales recognition schemes.
Accountable for development of Retail product development, distribution concepts and omni-chanels in line with the bank's strategy.

Promote and maintain the highest standard of quality customer service in all retail banking customer channels to enhance revenue generation ahead of competition.
Drive service excellence across the retail banking network by planning, monitoring and managing the implementation and continuous enforcement of all SLAs, service standards and service.
Drive and enforce the delivery of a consistent, collaborative and integrated service platform in the branch network by performing proactive liaison/ facilitation role at head office to ensure cooperation and buy-in from stakeholders in bank.
Maintain a close watchfulness and ownership of service trends and customer satisfaction levels in the branch network by commissioning regular customer satisfaction surveys and mystery shopper events to identify weakness and areas of strengths.
Act as a key interface with internal stakeholders( ICT,
Facilities, Treasury, Procurement, HR, Audit, Risk,
Wholesale banking, Finance, Agribusiness) and proactively solicit appropriate support for the retail network,

Ensure risks within retail banking department are mitigated and systems are in place to monitor and eliminate risk across all areas of retail banking business and achieve a general high degree of risk control as agreed by the Bank.
Through the Branch Inspection department, monitor and manage complete regulatory compliance and audit performance and addressing of root-causes for issues raised.
Establish, monitor and manage physical, operational and process risk controls and levels of authority to minimize risk exposure.
Credit management (Quality of loan applications and increased knowledge of lending): Facilitate a sound working partnership with Credit to stimulate business growth without compromising risk and the quality of lending; Educate and mentor zonal management in the general knowledge and application of credit principles and practices.
Agree challenging individual performance and development objectives for all direct reports and providing regular feedback/coaching to ensure their maximum potential is achieved.
Support and guide the Retail people development agenda as a key contributor in the Management Human Resources
Committee (HRMT) in line with the bank's HR strategy.
Leadership development and succession planning for each business unit under retail banking.

Possesses an intimate understanding of Retail competitor activity, drivers, products, strengths, vulnerabilities, market share, client base and amends and improves on own Branch network strategies and tactics accordingly to meet business objectives.
Thorough understanding of market management and market segmentation.
Broad and detailed technical knowledge of general retail banking practices and procedures.
In-depth understanding of full range of Retail Banking business including business Banking and an overview of Corporate.
In-depth understanding of the bank's strategy, operating structure and interfaces with other functions.
Expert knowledge of competitor and local market activity

Experience in retail banking budgeting, forecasting, cost control and sales management is essential, .
Experience of managing a large branch distribution over 175 branches.
Significant Credit knowledge is essential,
Relationship management and Teamwork/Collaboration with other business units to ensure seamless value chain delivery of business opportunities within retail banking.
Strong Leadership and Management skills
Project and change management skills

University degree or equivalent / MBA
At least 10 years' experience' in a senior leadership role in the banking industry /reputable financial services.
Customer focus as a primary function to ensure the highest standards of customer satisfaction.
General understanding of current business trends and competition in the banking industry and its overall impact to the performance of a large retail bank.

"Tanzanian Women are highly encouraged to apply"

Chief Retail Banking - NMB Chief Retail Banking - NMB Reviewed by Kazi Bongo on 8:13:00 AM Rating: 5


Tanzania Kenya NGO JOBS Uganda Best Jobs Consultancy Rwanda ICT JOBS Administrative United Nations Sudan Best Jobs Finance Health - Medical Engineering Ethiopia Education Agricultural Lecturer Human Resources Somalia Media Congo - Kinshasa Legal Jobs Bank Jobs Monitoring and Evaluation Mining World Vision Burundi Procurement Accountant African Barrick Gold Zambia Sales and Marketing US EMBASSY East African Community Mozambique Telecoms Research CARE International Save The Children Plan International Arusha Malawi South Sudan Oxfam Scholarships African Development Bank Finance and Administration SafariCom Aviation The Commonwealth American Embassy Sales Zanzibar Environmental Catholic Relief Services Dar es salaam USAID Operations FHI 360 UNDP Security World Bank Economist TradeMark East Africa Unicef Hospitality Managers International Rescue Committee (IRC) Restless Development Accounting Civil Engineers AMREF Morogoro Utumishi AfDB African Development Bank COOPI - Cooperazione Internazionale Driver - Logistics Path International Mwanza African Union Tigo Jobs Marketing Mbeya Teaching Au African Union PSI Population Services International Pwc PricewaterhouseCoopers East African Breweries North Mara Gold Mine ACTED Djibouti Malaria Consortium Bulyanhulu Gold Mine DFID Driver Buzwagi Gold Mine Jhpiego COMESA FINCA JOBS International Jobs Adeso Danish Refugee Council Kilimanjaro Nairobi Coca-Cola Handicap International Pact International Rio Tinto Solidarités International Tender EGPAF Elizabeth Glaser Pediatric AIDS Foundation Logistics Serengeti Breweries Ltd Nation Media Group Africare Norwegian Refugee Council Samaritan's Purse Chemonics International COUNTRY DIRECTOR ICAP of Columbia University InterShips Precision Air RwandAir Marie Stopes International (MSI) Serengeti Breweries Volunteer Climate Change IGAD Tetra Tech ARD Agriculture Jobs Dodoma Iringa One Acre Fund Project Management Clinton Health Access Initiative (CHAI Technoserve Twaweza East Africa ActionAid Lutheran World Federation SADC Secretariat Tanga Vso International ACDI/VOCA Halmashauri Agha Khan Kenya Commercial Bank World Agroforestry Centre Deloitte East Africa International Organization for Migration (IOM) COMESA Secretariat: Software Engineering Safety and Security Shinyanga Jobs Tanzania Breweries Pathfinder International World Health Organization KPMG TANROADS Tanzania Electric Supply Company British Council Futures Group KCB BANK UN-Habitat WFP World Food Programme Barclays GEITA GOLD MINING TANESCO Electrical Engineer Food and Agriculture Organization GOAL Mombasa Tabora WWF World Wide Fund for Nature Microsoft Tanzania Ports Authority East African Development Bank Family Health International (FHI) IBM EAST AFRICA IntraHealth International Mercy Corps SERIKALINI - GOVERNMENT OF TANZANIA AccessBank Community Development Jobs Data Base Management Google Africa ICAP - TZ KEMRI/CDC Program WaterAid Tanzania Auditor SNV International Stanbic Bank Amnesty Horn Relief Kampala Management Systems International (MSI) Standard Chartered Bank VETA Christian Aid DIAMOND TRUST BANK Helen Keller International Help Age Mtwara Uganda Telecom Airtel Africa Equity Bank Internships Marie Stopes TCRA Web Development B B C WORLD SERVICE Human Rights Kigali Makerere University Nile Basin Initiative Kenyatta University Kigoma Mzumbe University NSSF National Social Security Fund Nile Breweries Limited Tulawaka Gold Mine University of Nairobi kenya Airways Bank of Tanzania Graduates MTN Muhimbili National Hospital Nepad Partners in Health Room to Read SUMATRA UNWOMEN African Wildlife foundation (AWF) KEMRI Kagera Librarian MENTOR Initiative Trainee USAILI - INTERVIEW Uiversity of Nairobi WaterAid International icipe Project CAFOD - Catholic Agency for Overseas Development Egerton University EngenderHealth Goal Ireland Kenyan Banks Lake Victoria Basin Commission Peace Corps TANAPA TASAF Tanzania Social Action Fund Zanzibar University ACB AKIBA COMMERCIAL BANK AGRA Alliance for a Green Revolution in Africa Advans Bank Ethiopian Airlines Freedom House IITA International Institute of Tropical Agriculture Legal Moshi NMB BANK Resolute Tanzania Singida Uganda Uganda National Roads Authority University of Dar es salaam University of Dodoma British High Commission ChildFund EWURA FilmAid International NECTA TPDC Tanzania Civil Aviation Authority (TCAA) United States International University World Concern Aga Khan Foundation CBA Commercial Bank of Africa Ecomist Ernst and Young IUCN International Union for Conservation of Nature International Medical Corps Islamic Relief Kakira Sugar Musoma National Institute for Medical Research OPEN UNIVERSITY OF TANZANIA Relief International TAA Tanzania Airports Authority Trócaire Uganda Revenue Authority VODACOM TANZANIA VSF Belgium Architects Hivos IFC International Finance Corporation Ifakara Health Institute Inoorero University International Commercial Bank Kenya Red Cross Society MADEREVA Medical Oil and Gas Pwani University College SOKOINE UNIVERSITY Tumaini University Water Engineering AWF African Wildlife Foundation Acacia Mining Accounts African Virtual University Altima Africa Ardhi University Bank of Uganda Business Development Concultancy Del Monte Kenya Embassies Kenya Airports Authority Lake Victoria South Water Services Board Mara National Bank of Commerce RECORDS MANAGEMENT JOBS RUKWA Ruvuma Search for Common Ground Songea TTCL Tanzania Telecommunications Company Limited Unilever War Child International Zinduka Afrika ACORD AKU ​Aga Khan University Africa Nazarene University Africa Rice Center (AfricaRice) Aga Khan Health Services CRDB BANK Commercial Bank of Africa Daraja Tanzania Engineers Registration Board (ERB) Fina Bank International Potato Center International Potato Center (CIP) Intrahealth Jomo Kenyatta University Kilimanjaro Christian Medical Centre Kyambogo University Lindi Jobs MCL Mwananchi Communications MUHAS-harvad Moi University NBC BANK National University of Rwanda Ngorongoro Conservation Area Authority Njombe Nuru International Nzoia sugar Company RTI International SUA SOKOINE UNIVERSITY OF AGRICULTURE THE LAW SCHOOL OF TANZANIA TRA Tanzania Revenue Authority Tanzania Postal Bank The Foundation For Civil Society Udhamini wa Masomo Western Union AIR TANZANIA Action Against Hunger (ACF) Agricultural Society of Kenya BRALIRWA Bondo University College Caritas Comoros Concern Worldwide Conservation Jobs Consolidated Bank of Kenya DHL Express Ewaso Ngiro South River Basin Development Authority Geologist Gulf African Bank INSTITUTE OF ADULT EDUCATION Jomo Kenyatta University of Agriculture and Technology Kabale University Kabale University (KAB) Kenya Ports Authority KickStart International MORUWASA Morogoro Urban Water and Sanitation Authority MSH Management Sciences for Health Mumias Sugar Company Nairobi Hospital Nkumba University Rural Electrification Agency SOKINE UNIVERSITY SONGWE STAMIGOLD Stores TACAIDS TARURA TCU Tanzania Commission for Universities Tullow Oil World Lung Foundation (WLF) ALAF Limited Aga Khan Development Network (AKDN) Aga Khan Hospital Air Malawi American Refuge Committee BENKI YA POSTA - TPB BANK BTC Belgian Technical Cooperation B of Tanzania Bioversity International CHF International Customer Service Jobs DANGOTE DIT DAR ES SALAAM INSTITUTE OF TECHNOLOGY Danida Dar es Salaam Institute of Technology Daystar University ECOBANK ETDCO Electrical Transmission and Distribution Construction and Maintenance Company European Union IFM INSTITUTE OF FINANCE MANAGEMENT INSURANCE JOBS - BIMA ITECH Internews® Network KUITWA KAZINI Kenya Accreditation Service Kenya Polytechnic University College Kilombero Sugar Company Kisii University College Kisumu Laboratory Jobs MSD MEDICAL STORES DEPARTMENT MSF Switzerland Management Sciences for Health Manyara Maseno University Ministry of State for Planning Muteesa 1 Royal University Médecins Sans Frontières NIDA National Identification Authority Narok University College OSHA Occupational safety and Health Authority Open Society Initiative for Eastern Africa (OSIEA) PA PAC PEPSI POLICE - POLISI Petroleum EngineerS RWANDA HOUSING AUTHORITY Seychelles Songas TBC TANZANIA BROADCASTING CORPORATION TBS TANZANIA BUREAU OF STANDARDS TFDA TANZANIA FOOD AND DRUGS AUTHORITY TIB - Tanzania Investment Bank Tanzania Mortagage Refinance Company Tanzania Teachers’ Union Transmara Sugar Company Tropical Pesticides Research Institute Tumba College of Technology Twiga Cement UNESCO UNOCHA Umma University University WRP Walter Reed Project ZANTEL ao uga
Powered by Blogger.