To provide 1st and 2nd line support for all Standard Chartered users, to respond to faults and to requests for change, inc. Purchase and delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion.
To Plan, implement, subsequently maintain efficient, cost effective, production systems (Infastructure and Applications) and services to local SCB businesses in line with the IT Technical Standards for Standard Chartered businesses.
To apply knowledge of IT, Financial products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas, networks, market information systems, services and communications.
Key Roles & Responsibilities
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and virus) within SCB locations.
To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards
To assist in new implementations or upgrades to existing systems, including projects management, tracking and reporting.
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk/compliance and security/build standards are followed.
Risk management controls, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change (Scheduled change & DSSR) management – outstanding problem/change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations rose.
Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems.
Local hands and feet on the ground along side the OSV.
Smaller locations will cover LAN, PABX and branch networks
Security vulnerability management – MA patches, SVT outstanding issues, SAT completion, standard build usage.
Protectors of the local government, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
To ensure that day to day TSS activities abides to AML and KYC as directed by Group policy and standards and local regulations.
Qualifications & Skills
Technical :
•Strong Intel PC /Server applications skills
•Strong knowledge of e-business systems and trading tools
•In depth knowledge of client server technologies
•Extensive exposure in Business services and the IT environments
•Lotus Notes Technical skills
•Strong knowledge of FX and MM products
•Strong understanding of telecommunications/ networking
•Strong will to achieve business objectives
•Project Management skills
•IT security policies and best practices.
•(Smaller locations) LAN, PABX and branch networks
•Knowledge of a database product (Sybase/SQL)
•Strong knowledge of market information systems and services
•Strong knowledge of Dealer Voice systems
•UNIX Sys Admin 2 certified
•MS Exchange
Non Technical
•Strong Interpersonal Skills
•Service Management skills and techniques
•Strong Communications skills - written and oral
•Strong people management skills
•Service Management skills and techniques
•Ability to work effectively as part of global team
•Ability to complete tasks within tight deadlines
•Management of external (vendor) resources
•Ability to train operational staff in new procedures
•Strong troubleshooting/problem assessment skills
•Strong problem analysis and solving skills
•Must be able to prioritised tasks
•Must be able to work as part of a team (local & global)
•Banking experience
APPLY
To Plan, implement, subsequently maintain efficient, cost effective, production systems (Infastructure and Applications) and services to local SCB businesses in line with the IT Technical Standards for Standard Chartered businesses.
To apply knowledge of IT, Financial products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas, networks, market information systems, services and communications.
Key Roles & Responsibilities
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and virus) within SCB locations.
To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards
To assist in new implementations or upgrades to existing systems, including projects management, tracking and reporting.
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk/compliance and security/build standards are followed.
Risk management controls, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change (Scheduled change & DSSR) management – outstanding problem/change management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations rose.
Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems.
Local hands and feet on the ground along side the OSV.
Smaller locations will cover LAN, PABX and branch networks
Security vulnerability management – MA patches, SVT outstanding issues, SAT completion, standard build usage.
Protectors of the local government, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
To ensure that day to day TSS activities abides to AML and KYC as directed by Group policy and standards and local regulations.
Qualifications & Skills
Technical :
•Strong Intel PC /Server applications skills
•Strong knowledge of e-business systems and trading tools
•In depth knowledge of client server technologies
•Extensive exposure in Business services and the IT environments
•Lotus Notes Technical skills
•Strong knowledge of FX and MM products
•Strong understanding of telecommunications/ networking
•Strong will to achieve business objectives
•Project Management skills
•IT security policies and best practices.
•(Smaller locations) LAN, PABX and branch networks
•Knowledge of a database product (Sybase/SQL)
•Strong knowledge of market information systems and services
•Strong knowledge of Dealer Voice systems
•UNIX Sys Admin 2 certified
•MS Exchange
Non Technical
•Strong Interpersonal Skills
•Service Management skills and techniques
•Strong Communications skills - written and oral
•Strong people management skills
•Service Management skills and techniques
•Ability to work effectively as part of global team
•Ability to complete tasks within tight deadlines
•Management of external (vendor) resources
•Ability to train operational staff in new procedures
•Strong troubleshooting/problem assessment skills
•Strong problem analysis and solving skills
•Must be able to prioritised tasks
•Must be able to work as part of a team (local & global)
•Banking experience
APPLY
IT Specialist , Standard Chartered Bank - Tanzania
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