IT Support Technician

PayGate EA is an international payment gateway that facilitates uptime, secure online cards payments. Your customers are able to pay for your goods and services with their debit and/or credit cards 24/7 at the comfort of their offices and homes.

IT Support Technician

Reporting to the IT manager; To be responsible and accountable for all aspects of organizational IT provisioning, to support the organization in all aspects of IT including implementing and maintaining office IT network (server, PC, laptops etc.), maintenance of the telecommunications network, maintenance and support of computer hardware and software, web and other IT related matters.

Duties and Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Troubleshoot and resolve all product-specific technical systems problems.
• Verify proper installation and configuration of the system.
• Development and management of the company website and undertaking all aspects of the site management including content uploading/editing, day-to-day site maintenance and managing 3rd party content
• Designing web content including banners, buttons, pages and mini-sites within the site
• Attending to any other task assigned by the Directors / CEO

Skills

• Excellent server management skills
• Excellent knowledge of office suites of software (Microsoft, Open Office)
• Excellent database knowledge and management skills
• Excellent knowledge of web-based content management systems,
• Web design skills, including HTML, PHP, MySQL
• Good team working skills
• Good interpersonal skills
• Good ability to perform accurate hardware/software troubleshooting
• Understanding of audio visual equipment’ setup
• Basic knowledge of web applications and Telephone systems

Qualifications & Experience:

• Minimum of a degree/diploma in Information Technology
• Minimum of two years’ experience as an IT Support Technician
• Have a good working knowledge of the local e- commerce industry
• Excellent written/oral communication skills
• Fluent in the English language

Interested candidates should send applications and C.Vs to jobs@paygatekenya.com not later than 20th August 2012, and considerations will be made on a first come first serve basis.

Note: Competitive salary package with will be offered, while those with programming experience (PHP/MYSQL) will have an added advantage.