SUMMARY
Coordinates employee-related programs, participates in resolution of employee relations problems, and gathers information on worker attitudes to facilitate employee satisfaction by performing the following duties.
Essential Duties and Responsibilities: include the following:
Coordinates employee orientations, employee assistance, recreational activities, and other employee-related programs.
Explains to workers company and governmental rules, regulations, and procedures, and need for compliance.
Assists in investigation and resolution of employee grievances and coordinates processes of responding to complaints.
Interviews workers to gather information on their responses to general factors that affect worker morale, motivation, and efficiency.
Meets with management to discuss possible actions to be taken.
Interviews workers to determine reactions to specific actions taken. Prepares reports on workers' comments and actions taken.
Conducts exit interviews and prepares turnover analysis reports.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ Experience
Bachelor's degree (B. A.) from a recognized university and one to two years experience in an employee relations specialist role
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Computer Skills
To perform this job successfully, an individual should have knowledge of Human Resource systems; Payroll systems; Spreadsheet software and Word Processing software.
Other Skills and Abilities
English and Kiswahili
Other Qualifications
Must be able to travel often within Tanzania
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
No comments: