Head of Department - Customer Finance at Mobisol - Prepaid Energy

The Head of Customer Finance is responsible for providing the leadership, management and vision necessary for the Customer Finance Department to achieve its targets and further develop to meet the demands of the company and its target groups. The position reports to the Managing Director of Mobisol East Africa and is the main contact person for the Microfinance Specialist based at Mobisol’s headquarters in Berlin.    

Responsibilities:

• Oversee and take responsibility for all day to day operations of the department, including credit assessment and approval, timely processing of incoming loan applications, loan monitoring, immediate handling of customers in late repayment or default, management of overdue and defaulted loans, etc.
• Coordinate and manage Customer Finance staff members at the national headquarters and all zonal representative offices.
• Support staff members to perform their tasks whenever needed and provide necessary training for Customer Finance and staff members.
• Make sure that all staff members in the department are fully informed of operational and performance objectives and carry out their respective tasks accordingly.
• Ensure an efficient flow of information among department staff members.
• Ensure that the Customer Finance Department is properly integrated into Mobisol’s overall operations and that other departments are well informed and all necessary actions involving other departments are properly coordinated.
• Work with the Microfinance Specialist at Mobisol headquarters in Berlin to enhance Mobisol’s credit assessment methodology and reporting system and develop specialised training curricula for Customer Finance Department staff incorporating the enhanced features.
• Be the main contact person for customer finance related issues.
• Provide regular reports to the Managing Director East Africa.
• Provide regular updates to the Microfinance Specialist at Mobisol headquarters in Berlin.

Mode of Application:

Please send your CV and cover letter to jobs@peopledynamicsltd.comquoting the position in the subject line.

The closing date for applications is 5 December 2014.

For other available job opportunities visit www.plugintheworld.com

Mobisol is an equal opportunity employer and encourages applications from qualified women and men. All applications are appreciated, but only short-listed candidates will be contacted. 

Desired Skills and Experience

• Bachelor of Science degree in Agricultural Economics and Agribusiness or other related field of study such as Finance, Economics and Microfinance.
• Ability to work in and manage remote teams with a minimum of 3 years experience managing teams of at least 10 employees with disciplinary and technical authority, ideally as a branch or product manager at a Microfinance Institution (MFI). 
• 5 years’ relevant professional experience in credit assessment, ideally as a loan or supervising loan officer at an MFI. High exposure to individual lending methodology is an added advantage.
• High level of creativity and flexibility to enhance and incorporate unorthodox loan procedures.  Firsthand experience with credit scoring will be a strong asset.
• International work experience with, or exposure to, regular remote communication with company headquarters or partners based in Europe, North America or similar location is an added advantage.
• High level of familiarity with typical income, expenditure and cash flow patterns of rural and semi-urban households and micro-enterprises in different Tanzanian regions, including farmers, herders, business owners and employees.
• Outstanding knowledge and background in agriculture (crop and soil variety, crop cycles, farming methodologies, crop yield, agricultural value chains and risks, etc.).
• Strong communication and negotiation skills.
• Fluency in English and Swahili with excellent verbal and writing skills.

• Very good organisational and interpersonal skills, dynamic self-starter and team player.
• Willingness to travel to zonal Mobisol representative offices (approximately 1x per month).
• Computer literacy and proficiency in MS Excel and MS Word.