Commercial Bank of Africa (Tanzania) Limited was established in 1962; offering wide spectrum of banking products and services. Commercial Bank of Africa (Tanzania) promotes equal employment opportunity and provides a conducive and challenging work environment for existing and potential employees to fully realize their potential. The Bank now wishes to recruit qualified and highly motivated individual to fill up the following vacancy:
Job Purpose:
The purpose of this role is to drive and deliver exceptional retail business performance, through the provisional of efficient business management powerful leadership, team development and achievement service delivery excellence.
Key Responsibilities:
• Accountable for achieving annual sales and portfolio targets as cascaded from the business management
• Monitoring of progress towards achieving targets is done on a regular basis (daily and weekly)
• Prepare business plans and Strategy formulation to enhance unit profitability
• Accountability for enhancement of customer experience. Ensure that the highest standards of Customer Service are provided to all clients.
• Appraise and promptly address customer issues/complaints escalating as necessary to ensure timely resolution.
• Ensure that self service delivery channels such as ATMs are managed to maximize their use and minimize down-time
• Overall Accountability for in-branch Merchandising. Monitor Branch premises to ensure high standards of appearance are maintained to project the Bank’s image favorably
• Performance Management / disciplinary issues/Grievances for staff
• Ensure adequate staff cover plan and Succession planning in the branch is in place
• Train, motivate, and create a good working environment for staff to ensure maximum productivity
• Provide clear direction to branch staff on CBA business objectives, translating and prioritizing into business performance measures at branch level
• Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
Qualification and Experience required;
• Undergraduate degree or its equivalent
• Proficiency in computer use including MS Office tools and banking systems
• At least 7 years banking experience some of which should be in Sales or Relationship Management role and some within a branch operations role
How to apply;
If you are interested, and ready for great challenges, please send your application letter, enclosing full Curriculum Vitae, copies of relevant certificates and testimonials, three names & address of referees one of whom should be from current employer, by 21st August 2014.
Send your application to:
Email; jobs.tz@cbagroup.com
Or
Commercial Bank of Africa (Tanzania) Limited
Human Resources Office
2nd Floor, Amani Place-Ohio Street
P.O.BOX 9640
Dar es Salaam
SOURCE; DAILY NEWS OF 13TH AUGUST 2014.
BRANCH RETAIL MANAGER - Commercial Bank of Africa (Tanzania) Limited
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