CUSTOMER SERVICE - Azania Bank Ltd

Azania Bank Ltd is among the promising local Banks that has been able to harness its growth potential by enhancing its client base through enhanced customer outreach and innovative products and services. These developments have in turn been creating employment opportunities. As for now, there exist vacancies at Head Office and branches for Tanzanians who are interested in joining well motivated workforce. the job vacancies are as follows:-

9. CUSTOMER SERVICE - 2 POSITIONS (DAR ES SALAAM AND KAHAMA)
Tasks and Responsibilities
• Attend Customers
• Perform Accounts Opening, Scanning and Linking activities
• Perform Accounts closure activities
• Enter Customer information’s into the system for subsequent accounts activation
• Issue Pin Mailers as per set procedures
• Prepare report for Accounts open/closed/updated/not updated
• Perform SI booking
• Prepare Customer documentation
• Perform reconciliation of Settlement of account
• ATM/Bank card reconciliation
• Issuing of ATM /Bank card
• Issuing Balance /Bank statement
• Calling Customers to collect ATM/Bank cards
• Booking of FDR
• ATM reconciliation /loading of cash and send report to HQ
• Handling aborted /retracted cash
• Instructing customers on how to activate their ATM Cards to the ATM Machine.
• Check book order, record, maintenance, call customers to collect cheque books, unpaid cheque, and monthly cheque books report
• Scanning and Linking images.
Qualification, Work experience and Competences.
• A Bachelor Degree or Advanced Diploma in Marketing or Business Administration with at least two years working experience in Banking Sector. She/he should be computer Literate.
• Attention to detail, High standard of integrity, Good Interpersonal skills and Customer driven attitude
General Information
Shortlisted candidates will be required to meet all costs associated with their attendance to the interviews. Please note also that successful candidates will be required to meet their relocation costs to duty stations.

Mode of Application
Azania Bank Limited is an equal Opportunity Employer. Applications must be attached with detailed resume, Copies of relevant certificates, names and addresses of at least two referees. Please provide telephone numbers and e-mail addresses of referees. The deadline for submission of applications is two weeks after the appearance of this advert.

Please note that only shortlisted candidates will be contacted.
Please apply in confidence to: MANAGING DIRECTOR,
AZANIA BANK LIMITED,
MAWASILIANO TOWERS,
SAM NUJOMA ROAD
P. O. BOX 32089
DAR ES SALAAM.
Tel No.: 2412025/26/27,
Fax No.: 2412028