CUSTOMER CARE ASSISTANTS – Julius Nyerere International Airport

Tanzania Airports Authority (TAA) is a Government Executive Agency established to operate, manage, maintain and develop Government owned airports with a commercially oriented Management style

8.8         CUSTOMER CARE ASSISTANTS – 8 POSTS.

8.8.1     WORK STATION: Julius Nyerere International Airport (JNIA).

8.8.2          DUTIES AND RESPONSIBILITIES

·    Providing services to TAA customers at arrival, departure lounge and at the customer care desk on public concourse and to assist in smooth facilitation at the airport,

·    Receiving and transmitting airline information and flight schedules to passengers and customers,

·    Providing excellent levels of customer service to all internal and external customers and clients of the TAA meeting their needs in order to enhance image/perceptions of the Authority,

·    Directing passengers to immigration, departure gates and offer information on customs and immigration procedures,

·    Providing information on arrivals and departure flights as well as security/emergency announcements via the public address system,

·    Assisting passengers that require special assistance such as the physically challenged, elderly, parents with infants, VIP’s etc.,

·    Ensuring that all displayed information regarding flight information is kept up to date

·    Making changes on the display as soon as obtained from control tower, briefing office, airline operator etc.,

·    Communicating with Marshallers regarding delays or cancellations of flights from airline operators,

·    Attending to official visitors visiting the airport while adhering to the airport security and safety requirements,

·    Answering telephone calls within 45 seconds and adhering to the corporate telephone standards,

·    Attending to the VIP’s by assisting them in checking in their tickets, passports, luggage’s,

·    Keeping records of all Airport visitors,

·    Providing information on tour operators, travel agents and hotels to customers,

·    Guiding and giving explanations to visitors at the airport,

·    Performing any other related duties assigned by supervisor.

8.8.3    QUALIFICATION AND EXPERIENCE

·    Advanced or ordinary level secondary school certificate with passes in English and Swahili.

·    Must be Computer literate.

·    Applicants with knowledge of an international language will be considered first.

·    Not more than 35 years of age.

8.8.4  REMUNERATION

Salary scale:             TAA SCALE 3.

NB: GENERAL CONDITIONS

i.        All applicants must be Citizens of Tanzania and not above 45 years old, however, should also observe the age limit for each position where indicated.

ii.       Applicants must attach an up-to-date current Curriculum Vitae (CV) having reliable contact, postal address, e-mail and telephone numbers.

iii.     Applicants should apply on the strength of the information given in this advertisement.

iv.     The title of the position and institution applied for should be written in the subject of the application letter and marked on the envelope; short of which will make the application invalid.

v.       Applicants must attach their detailed relevant certified copies of academic certificates:

-       Postgraduate/Degree/Advanced Diploma/Diploma/Certificates.

-       Postgraduate/Degree/Advanced Diploma/Diploma transcripts.

-       Form IV and Form VI National Examination Certificates.

-       Computer Certificate

-       Professional certificates from respective boards

-       One recent passport size picture and birth certificate.

vi.     FORM IV AND FORM VI RESULTS SLIPS ARE STRICTLY NOT ACCEPTED

vii.    Testimonials, Partial transcripts and results slips will not be accepted.

viii.   Presentation of forged academic certificates and other information in the CV will necessitate to legal action

ix.     Applicants for senior positions currently employed in the public service should route their application letters through their respective employers.

x.       Applicants for entry levels currently employed in the Public Service should not apply, they have to adhere to Government Circular Na. CAC. 45/257/01/D/140 dated 30^th November, 2010.

xi.     Applicants who have/were retired from the Public Service for whatever reason should not apply.

xii.    Applicants should indicate three reputable referees with their reliable contacts.

xiii.   Certificates from foreign examination bodies for ordinary or advanced level education should be certified by The National Examination Council of Tanzania (NECTA)

xiv.   Certificates from foreign Universities should be verified by The Tanzania Commission for Universities (TCU)

xv.    Deadline for application is 10^th  September, 2014 at 3:30 p.m

xvi.   Applicants with special needs/case (disability) are supposed to indicate

xvii. Women are highly encouraged to apply

xviii.  Only short listed candidates will be informed on a date for interview

xix.   Application letters should be written in Swahili or English

APPLICATION LETTERS SHOULD BE POSTED TO THE FOLLOWING ADDRESS. HAND DELIVERY IS NOT ACCEPTABLE:

Secretary	OR	Katibu
Public Service Recruitment		Sekretarieti ya Ajira katika
Secretariat,		Utumishi wa Umma
P. O. Box 63100		S. L. P 63100,
DAR ES SALAAM.		DAR ES SALAAM.