IBM Business Operations Process Trainer ,Uganda

The Business Operations Trainer reports to the Continuous Improvement, Quality and Training Manager. The role is to facilitate, organize and deliver all classroom based training requirements as agreed with each of the business units and their Managers and provide guidance on specific training items. Your role will be one that requires great attention to detail as you will have the responsibility of writing clear and concise instructions, training documentation and maintaining their accuracy. You will work with other areas of the business including WFM to establish training schedules that best fit the business needs. The Trainer should at all times emphasize the importance of excellent quality whilst considering Performance Indicator’s (PI’s) and Business Performance Indicators (BPI’s) as contractually agreed with IBM’s client. Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
Required
High School Diploma/GED At least 3 years experience in Strong management, leadership, organization, communication and planning skills. At least 3 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels At least 3 years experience in Time-management skills At least 3 years experience in Administration skills At least 3 years experience in Decision making, taking the initiative to make decisions At least 3 years experience in Initiative and effective negotiation and persuasion skills At least 3 years experience in Knowledge of IBM business and services policies, practices and procedures. English: Fluent
Preferred
Bachelor's Degree At least 5 years experience in Strong management, leadership, organization, communication and planning skills. At least 5 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels At least 5 years experience in Time-management skills At least 5 years experience in Administration skills At least 5 years experience in Decision making, taking the initiative to make decisions At least 5 years experience in Initiative and effective negotiation and persuasion skills At least 5 years experience in Knowledge of IBM business and services policies, practices and procedures.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business Operations Process Trainer (Uganda)