Business Operations Team Lead (Uganda)

The Business Operations Team Leader is a supporting role to the Business Operations Manager. The Team Leader will assist in managing the daily operations along with the Business Operations Manager in order to achieve/exceed Performance Indicators (PI’S) and Business Performance Indicators (BPI’s) as contractually agreed with IBM’s client. This Team Leader role is to supervise all processes involved with the customer service being provided and to deal with day to day people issues within their team, including training and development. You will provide daily guidance, support, coaching and direction to your team assisting them to deliver great customer service. You must actively promote your team in order to help develop their skills through coaching, call monitoring and related projects. In addition to promoting great performance of individuals you should have the ability to address poor performance and create action plans and monitor individual performance accordingly. The position requires the ability to use your own initiative to make decisions and work under minimum supervision whilst driving your team of representatives. Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
Required
High School Diploma/GED At least 3 years experience in Excellent leadership, organization, communication and planning skills At least 3 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels At least 3 years experience in Time-management skills At least 3 years experience in Administration skills At least 3 years experience in Initiative and effective negotiation and persuasion skills At least 3 years experience in Flexibility and ability to and deliver in demanding circumstances At least 3 years experience in Knowledge of IBM business and services policies, practices and procedures. English: Fluent
Preferred
Bachelor's Degree At least 5 years experience in Excellent leadership, organization, communication and planning skills At least 5 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels At least 5 years experience in Time-management skills At least 5 years experience in Administration skills At least 5 years experience in Initiative and effective negotiation and persuasion skills At least 5 years experience in Flexibility and ability to and deliver in demanding circumstances At least 5 years experience in Knowledge of IBM business and services policies, practices and procedures.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business Operations Team Lead (Uganda)