Branch Manager - Nairobi, Industrial Area

The purpose of this job is to:

Manage sales to grow Personal Banking Business through achievement of projected targets and budgets, both in number and value; through effective management and leadership of the sales; and development of sales growth strategies and opportunities.

Maintain high Service Delivery Standards

Manage operational and business risks and costs to maximize profitability

Tasks & Responsibilities

1. Developing and implementing the branch business plan
2. Laying strategies to develop and increase sales volumes
3. Maintaining an aggressive customer calling program
4. Organizing open days and product fairs to promote sales growth
5. Monitor sales growth and prepare monthly reports
6. Retaining existing customers by maintain high standards of customer service delivery and building customer loyalty
7. Provide leadership, direction and pace to the branch team
8. Proactively managing costs by monitoring expenditure against productivity and budgets
9. Manage operational risk for the branch to prevent losses and other associated risks

Job Specifications (Qualifications and training)

Qualifications & Experience:

• A university degree in either Marketing or Business Management
• A proven record in the delivery of business targets.
• 6 years working experience 3 of which must have been in a bank in a management role
• Full knowledge of ABC products
• Good knowledge of banking and financial market in Kenya
• Computer literacy is essential

Skills & Attributes:

• Excellent Communication and interpersonal skills
• Team building and leadership skills
• Proven planning, co-ordination and time management skills
• Analytical and problem-solving skills
• Computer skills in word-processing, presentations and statistical analysis

If you believe you are the right candidate for the above position and can clearly demonstrate your ability to meet the above criteria, submit your application with a detailed CV, to HR.Dept@abcthebank.com on or before 4th November 2011.