JOBS AT FIRST NATIONAL BANK TANZANIA - 8/22/2014

From the Daily News of 22nd August

With FNB, you can be part of a company that offers you a career, not Just a Job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

We share ACCOUNTABILITY with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our Innovative thinking and challenging our employees to think differently and develop In to the thought leaders of the future. The foundation of our success Is in our entrepreneurial culture and the belief that our people are our Single most Important resource.

If you share our values of being helpful, effective, ethical, innovative, and accountable and you have one Simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and Join a winning team.

Merchant services service consultant

Key results areas

• Acquiring of Merchants

• Loading of Merchant information on Remedy and authorization

• Point of Sale deployment

• Processing of application procedures. meet timelines in order to drive and achieve relevant sales targets

• Implementation of the Group processes to all Merchants

• Implementation of Group standard service delivery m~ric (SLA)

• Training Merchants

• Fraud monitoring

• Attending to queries from Merchants

• Ensure KYC documents are obtained from Merchants before data capturing

• Managing targets and budget goals for the Business Unit. whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency

• Manage and control the activities of Point of Sale and field support services Suppliers and Vendors

• Attend to queries of clients regarding goods received and dispatched at Poiht of Sale and resolve live software issues

• To ensure team keep records of all software problems experienced on 'Live' software and record changes an update system (Remedy) for asset movement control

• To manage and control all Point of Sale Equipment for the Bank to ensure efficient operations

• Responsible for quality assurance monitoring.

• Hold direct reports accountable for the implementation of Leadership Strategy that drive behavior towards high performance

• Investigate and report on financial recoveries due from Merchants

• To monitor changes in legislation, regulations. initiatives and relevant industry practices. Ensure drafting and Implementation of appropriate Interventions

., Ensure Compliance with Audit requirements

• Strong selling skills

• Ability to deal with demand-ingclients

• Energetic and enquiring

• Self motivated, proactive and positive attitude

• Work independently requiring minimal supervision

• Good communication skills

• leadership skills

• Negotiation skills

• Ability to influence

• People Management

• Presentation skills

• 2-3 years experience in operations, ATMs. card products and card operations

• In depth knowledge of all the Bank's products, procedure and policies

• Computer literate in terms of Word, Excel and Power Point

• 3 years business degree or equivalent qualification required

Business Analyst
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.
We share ACCOUNTABILITY with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our Innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success Is In our entrepreneurial culture and the belief that our people are our single most Important resource.

If you share our values of being helpful, effective, ethical, Innovative, accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Identify process improvements (cost savings or efficiency improvements)
• Deliver exceptional service that exceeds customers' expectations through proactive, Innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders like technical, business, project managers and testing analysts in the recommendation of business solutions

• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
Prepare business communication that is of a professional standard
• Resolve all customer queries efficiently, and within agreed timelines
• Comply with governance in terms of legislative and audit requirements
• Assesses, analyzes and optimizes end-to-end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes
• Instruct, advise, direct and quality assure projects for the Bank

• Compile business requirements documentation together with the business sponsor and manage the process of compiling business and functional specification documents
• Oversee the compilation of test scripts, compiled through testing and audit the test results. Analyze business and/or technical problems relating to the acquiring infrastructure and provide recommendations and solutions
• Understand and assist in creating the best and most suitable system design solution that meet the user requirement
• Contribute towards content as well as compile procedure guides and manuals for merchants, business users and external interface engineers
• Improve business decisions by providing accurate and reliable business
Intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance skills development, employment equity,
• talent and culture of team in order to improve Innovation, achieve efficiencies and increase competencies
• Extreme passion for client service
• Innovative and entrepreneurial
• Ability to deal with demanding clients
• Energetic and enquiring
• Self motivated. proactive and positive attitude
• Work independently requiring minimal supervision
• Keen interest in technology
• Understanding of solutions products and competitor offerings
• Must be able to work under pressure and adversity and meet strict deadlines
• Written communication - professional and accurate
• Good administration and organizational skills
• Strong selling skills
• Sound banking product knowledge
• Bachelor's degree in business Or equivalent qualifications
• Minimum 2 years experience in banking products
• Computer literate In terms of Word, Excel and Power Point

ELECTRONIC BANKING MANAGER

Good communication skills Leadership skills
• Negotiation skills
• Ability to influence
People management Presentation skills
Sound financial skills Coaching and mentoring skills
• Strong selling skills
Excellent administration and organizational skills
• Planning and organizing
Good time management skills Dynamic and easily adaptable
• B.Com or equivalent qualification is required
Management skills - minimum 3 years experience at a managerial level responsible for a large size team
5-8 years Banking experience essential eSolutions Experience
• Computer literate in terms of Word, Excel and PowerPoint & Siebel preferable
• Exposure of other general banking products would be beneficial
Advantages: previous sales and/ or client relationship position
• Training and Engineering
• New Sales
Prepare and monitor annual revenue and costs budgets and drive the achievement of these budgets for FNB Online, Cellphone banking and FNB App
Ensure adherence to audit requirements
Ongoing consultation with clients, from a relationship management point of view (Client retention)
Build effective Client relationships with internal and extemal stakeholders to ensure buy-In and support from relevant FNB business units and divisions
To identify opportunities/solutions In different market segments, in order to deliver electronic solutions that will address key business issue.
• To take responsibility for the delivery of professional customized presentations
• Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
Ensure the Mystery Shopper and other surveys reflect the excellent service offered, facilitate corrective action
Manage projects within the client environment
Ensure the correct compliance and legal documents are in place and kept on record
• Report on and manage the business risks associated with Online Banking, Cellphone Banking and FNB App
Facilitate competitor analysis of similar products offered by competltor banks To follow up and monitor leads and queries received by the division
To monitor and analyze telephonic queries received by the division
Extensive liaison and relationship building with Customer Portfolio Executives (Relationship Managers) allocated to the relevant accounts.
- Identifying of additional business opportunities with the RM's,lncluding data mining
- Maintaining an excellent relationship with the RM's
- Attending and contributing to RM's meetings and / or workshops
• Process and product enhancements
- Identification of product enhancements and driving this within the constraints of the Product Development lifecycle
- Recommendation to improve service and processes
• New Business Development
- Achievement of defined sales target
- Handling of incoming sales leads
- liason with Key Stakeholders (Sales Consultants, Relationship Managers, Branch
Managers and the Executive) - Mining of client data
- Monitoring of client sales related documentation
- Monitoring and analyzing of all reports prepared
- Handling of assigned projects

MERCHANT SERVICES MANAGER

 Good communication skills
• Leadership skills
• Negotiation skills
• Ability to influence
• People Management
• Presentation skills
• B.Com or equivalent qualification is required
• Management skills - minimum 3 years expe . ence at a managerial level
responsible for a large size team
• 5-8 years experience in card products and card operations
• In depth knowledge of all the Bank's products, procedure and policies
• Computer literate in terms of Word, Excel and Power Point

• Acquisition of Merchants for both Visa and MasterCard
• Manage daily POS request processing and upload
• POS terminal deployment
• Manage card transactions disputes, fraud monitoring and risk management, audit and compliance issues
• Handle customer complaints
• Fees collection
• day to day reconciliations of Visa and MasterCard
• Implementation of Group standard service deilvery metric (SLA)
• Training of Relationship Managers and Merchants
• Implementation of the Group processes to all Merchants
• Ensure ~YC documents are obtained from Merchants before data capturing
• Managing targets and budget goals for the Business Unit. whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage and control the activities of Point of Sale and field support services Suppliers and Vendors
• Attend to queries of clients regarding goods received and dispatched at Point of Sale and resolve live software issues
• Ensure team keep records of all software problems experienced on 'Live' software and record changes and update system (Remedy) for asset movement control
• Manage and control all Point of Sale equipment for the Bank to ensure efficient operations
• Quality assurance monitoring
• Hold direct reports accountable for the implementation of Leadership Strategy that drive behavior towards high performance
• Investigate and report-on financial racoverlgs due from Merchants
• Monitor changes in Legislation. regulations, initiatives and relevant Industry practices. Ensure drafting and implementation of appropriate interventions
• Ensure Compliance with Audit requirements

MERCHANT SERVICES SALES CONSULTANT

Strong selling skills
• Ability to deal with demanding clients
• Energetic and enquiring
• Self motivated, proactive and positive attitude
• Work independently requiring minimal supervision
• Good communication skills
• leadership skills
• Negotiation skills Ability to influence People Management
• Presentation skills
• Implementation of the Group processes to all Merchants

• Implementation of Group standard service delivery metric (SLA)
Manage acquiring request
• Deployment of Point of Sale
• Training Merchants
• loading Merchant information on remedy
• Keeping records of queries relating to Merchants
• Fraud monitoring
Ensure KYC documents are obtained from Merchants before data capturing

• Resolve all customer queries efficiently, and within agreed timelines
• Provide Sales/admin/operations support efficiencies and services in order to ensure retention of clients
• Enter all qualified leads into Sales pipeline and maintain on a daily basis
• To ensure all related admin work is up to date in Merchant Services
• To ensure that all the documentations are flied accordingly
• Comply with governance in terms of legislative and audit requirements
• Any other duties assigned to you
• 2~3 years experience in sales, operations, catd products and card operations
• In depth knowledge of all the Bank's products, procedure and policies
• Computer literate in terms of Word, Excel and Power Point
• 3 years business degree or equivalent qualification required

ELECTRONIC BANKING SALES AND SERVICE CONSULTANT

• Extreme passion for client service Innovative and entrepreneurial
• Ability to deal with demanding clients Energetic and enquiring
• Self motIvated, proactive and positive attitude
• Work independently requiring minimal supervision
Keen Interest in technology
• Must be able to work under pressure and adversity and meet strict deadlines
Written COmmunication - professional and accurate
• Good administration and organizational skills
Understanding of eSolutlons products and competitor offerings
Strong selling skllis
• CUstomer service orientated
• Sound banking product knowledge
• Check the loading of customers on all Electronic Banking

• Be 1st tier for resolving EB queries. Log requests on SIebel for clients and issue reference numbers. Solve E-mail/Fax queries
General management of the EB back office
• Reconciliation of the Electronic Banking suspense account
• Preparation of required returns for the Division

laise with various stakeholders to resolve/escalate queries Coordinate and assist with client training requirements Provide excellent service to internal and external client
• Administration of compliance and legal documents
Updating of data integrity with client Information on the relevant bank
• Ability to extract MIS relating to the respective client base
• Assist with internal ad hoc projects
• Quality Assurance measures to be checked and implemented where necessary Coordination of admln requirements
Identify process and product enhancements to improve servIce
• Ensuring high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent Information
Support the development of a "client first" culture by providing feedback to both clients (through telephonic conversation or e-mail) and internal stakeholders on the status and outcome of queries In the agreed timeframe.
Remain abreast of any new product and process developments
Taking on additional responsibility and supporting others when necessary to deliver legendary Client service
• Ongoing consultation with clients, from a relationship management point of view (Client retention)
To identify opportunities/solutions in different market segments, In order to deliver electronic solutions that will address key business Issues
• Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
Ensure the correct compliance and legal documents are in place and kept on record
• To carry out competitor analysis of similar products offered by competitor banks
• To monitor and analyze telephonic queries received by the division
Extensive liaison and relationship building wIth Customer Portfolio Executives (Relationship Managers) allocated to the relevant accounts.

Identifying of additional business opportunities with the RM's, Including data mining Maintaining an excellent relationship with the RM's
• Bachelor's degree In business, banking or equivalent
Minimum 2 years experience In Electronic Banking
Computer literate in terms of Word, Excel and PowerPoint & Siebel preferable Exposure of other general banking products would be beneficial
Advantages: previous sales and/ or client relationship position

• Experience in complaint / query resolution processes and procedures

APPLICATION INSTRUCTIONS:

HOWTO APPLY: Send your CV to; First National Bank Tanzania, FNB House, Ohio Street P.O Box 72290. Dar es Salaam. Tanzania,
The closing date for applications is Wednesday 27th August 20 14 Only shortlisted candidates will be contacted.
For more information please contact +25576B989 104 FN8 is an equal opportunity employer.