Yara Tanzania Ltd, a subsidiary of Yara International ASA delivers solutions for sustainable agriculture and the environment. The company’s development is rooted in that of Norwegian industrial firm Norsk Hydro, which dates back to 1905. Yara is the world’s leading mineral fertilizer company with a global presence and permanent presence in Africa.
Yara Tanzania is looking for Customer Service Officer who will work on the side of Distribution Partners. This position will have a temporary contract with option of a fixed contract after 6 months if Yara Tanzania will have this need.
Responsibilities
- Create quotations and sales orders
- Print all needed documentation to finalize customer order
- Raise Re/DN
- Follow -up DN's received for loading at Inland Market Storage
- Coordinate all customer questions internally and communicate answer to customers
- Communicate customer order status to customers
- Maintain customer order records by updating account information
- To do weekly /monthly pending orders report
- Follow-up customer complaints
- Doing regular feedback calls
- Follow-up cash customers
- Attend Customer Service Office at the truck reception on a rotation basis
Profile
- Holder of a bachelor degree/ advanced diploma or equivalent from a recognized institution and must have worked in the similar field
- Minimum 2 years relevant working experience
- Proven field experience or experience related to customer service
- Computer literate, at least be proficient in Windows and MS Office Suite
- Enthusiastic approach and willingness to learn
- Ability to work with minimum supervision
- Strong communication and listening skills. Fluency in English and Swahili.
Additional Information
Key Performance Areas:
- Comply with Yara's Safety Policy
- Organize product movements towards Distribution Partners
- All customers are attended timely
- Release Despatch Instructions and Delivery Notes are properly raised for each dispatch
- Timely pending orders reports
- Maintaining good customer relationship
Application deadline
06/18/2014
06/18/2014
Contacts
Lilian Maleko
HR Service Specialist
+255759981973
Beda Merkelbach
Planning and Logistic Manager
+255752767758
Lilian Maleko
HR Service Specialist
+255759981973
Beda Merkelbach
Planning and Logistic Manager
+255752767758
Customer Service Officer- Distribution Partners
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