INTERNAL
& EXTERNAL ADVERTISEMENT FOR TANZANIAN CITIZEN ONLY
Tanzania
Electric Supply Company (TANESCO) is focusing
on increasing the outreach and service quality of its Energy products
for Tanzanians. Next to its current passion as a leading provider of
electricity is to be more efficient, customer focused utility for Tanzania and
beyond. The Company has the largest electricity generation, transmission and
distribution network in Tanzania. In order to reach its goals, the Company is
investing heavily in its generation, transmission and distribution network, its
business systems and human capital. TANESCO now invites applicants who are
self-motivated, honest, hardworking and committed individuals to fill the
under-mentioned posts.
™ For Shift Supervisor and Shift Operators
must have the ability to work outside of normal hours, weekends and holidays to
support “24/7” real time operations.
1. CUSTOMER SERVICE ENGINEER (1 POST) – JOB REF.
01
Reports
To: Principal DMS Engineer
Reporting
Office: DCC Dar es Salaam
POSITION OBJECTIVE:
To ensure customer satisfaction by
maintaining reliable and high quality power supply to customers.
PRINCIPAL ACCOUNTABILITIES:
•
To make
sure that, safety rules and regulations, electricity and factory ordinance are
well known and adhered to all your staff.
•
To
assist on accessing the distribution network condition during the annual
distribution network condition audit exercise.
•
Work
closely with Field staff to implement appropriate policies to manage work flow
and Communication.
•
Interact
with Customer Support, Sales, Marketing and Senior Management to continually
evaluate and improve the product support solutions channel and strategy.
•
Support
the implementation of the help desk tracking system, with recommendations for
continuous improvement from the system, process and end user perspectives.
•
Prepare timely, accurately and quality
technical and other reports.
• Manage all necessary activities for
successfully developing and managing client relationship for existing accounts.
•
Respond
to emergency conditions and assist in restoring the electrical distribution
system to normal operation.
•
Monitor the electric system performance.
•
To perform any other duties as directed by
Principal DMS Engineer.
•
BSc. / Advance diploma in Electrical
Engineering
•
At least three (3) years’ experience in
related field.
•
Registered Engineer by ERB (T)
Specific attributes for the Positions to be filled:
All Candidates must:
™ Demonstrate impeccable performance track record;
™ Demonstrate highest degree of integrity;
™ Possess good communication and interpersonal skills;
™ Be self-driven and capable of working with minimal supervision;
™ Be capable of delivering excellent results while working under pressure with tight deadlines;
™ Possess knowledge and competency in Information and Communication Technology (ICT) application.
™ Professional skills in distribution management system.
™ Electrical power Networking and load flow
™ Real time systems
™ Energy Management systems software and automation.
™ Problem solving skills.
Remuneration and Benefits:
Competitive remuneration package shall be
offered commensurate with skills and experience.
Details will be discussed at the
interview; only people who fit the above criteria need apply.
HOW TO APPLY:
Applicants should
send a written application giving full details of previous work life history,
qualifications and include two work references. Applications should be marked
“Private and confidential” and addressed to:
Senior
Manager Human Resources,
TANESCO
Ltd. Umeme Park Ubungo,
P.
O. Box 9024 Dar es Salaam, Tanzania.
Application close date: 08th July 2014
CUSTOMER SERVICE ENGINEER (1 POST)
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