Commercial Contract Manager , Ericsson

Req ID: 16487

Ericsson Overview 

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world. 

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals. 

We welcome the opportunity to meet you! 

Job Purpose: 

The functional role of the Contract Manager is to oversee and coordinate the planning, implementation, and life-cycle management of infrastructure, applications, system architectures and services in order to deliver required and desired features and functionality. Contract Management is responsible to manage the contract and business case execution ensuring the fulfilment of all contractual obligations by Ericsson, the Customer and Suppliers, in order to secure quality, profitability and Customer satisfaction. It also supports the account manager team on pre-sales activities. 

Main Responsibilities: 

• Establish and follow efficient procedures for controlling the service contracts and ensure the fulfilment of their requirements by Ericsson, the Customer and Suppliers.
• Monitoring the financial performance of delivered services to ensure that the intended cost level is maintained whilst securing contract fulfilment and customer satisfaction.
• Secure that the service contracts have been reviewed and all commitments have been confirmed from related units.
• Provide advice, guidance and support to the Key Account Manager and project team in contractual discussions with the customer.
• Manage contract execution and proactively manage deviations with respect to scope and volume. Take ownership until resolution with all parties is concluded.
• Ensure Customer satisfaction regarding the service delivery and contractual engagements.
• Provide contract administration expertise in managing the contractual relationships with customers and suppliers and the risks associated with the performance of contracts.
• Manage contract changes or/and amendments during the whole contract lifecycle; both for customer and supplier contracts.
• Identify potential add-on sales opportunities emerging from the execution of the contract, ensuring that proper procedures are set up for invoicing for over delivery.
• Regularly provide advice, guidance and support to the Managed Service organization and Key Account Manager in reaching a complete understanding of what is included in the Contract scope, what the delivery scope is and what the gaps are to fulfil at best Customer Business needs

Core Competences: 

• Problem solving and strategic thinking
• Creative & Analytical Skills
• Change Management Skills
• Leadership & Managerial Skills
• Negotiation & Argumentation
• Presentation & Communication skills
• Risk Analysis & Management skills
• Cultural Awareness
• Customer & Market Insight
• Knowledge Sharing (Tools & Methods)
• Planning & Organizing Skills
• Result Oriented
• Sales & Business Development Skills
• Team Work & Collaboration
• Drafting Skills
• Commercial & Financial Understanding
• Legal & Regulatory Understandin

Behavioral Competences: 

• Commercial Thinking
• Formulating Strategies & Concepts
• Persuading & Influencing
• Creating & Innovating
• Deciding & Initiating Action
• Delivering Results & Meeting Customer Expectations

General experience and educational requirements: 

• Minimum 1-3 years related work experience supporting services intensive project deliveries. Managed Services exposure will be preferable.
• Fluent in written and spoken English. Additional language skills a plus.
• Result oriented with good skills in leading and motivating people and conscious of responsibility.
• Flexible and responsive to changing work patterns and demands.
• A thorough and methodical approach to work.
• Relevant post graduate degree
• Preference will be given to candidates with relevant certification (IACCM, or similar)

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