Monitoring Client Service Executive

An excellent opportunity has arisen with an expanding and progressive organisation based in Nairobi. We are looking for a bright and confident individual to support an ever growing and successful team. This is a temporary position for 2 - 3 months.

Managing client communications is the chief responsibility of a Client Service Advisor.

These professionals interact directly with potential, new and existing clients.

They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

A Client Service Advisor usually performs many of the following tasks:

• Handling enquiries
• Answering incoming calls
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence
• Customer relationship management
• Sales & marketing management
• New business development
• In depth knowledge of media monitoring solutions
• Management of advertising and PR solutions
• Project management
• Financial management
• Presentation skills

Description

• Source for new business for all Reelforge products
• Have constant client visit and ensure reconciliation of reports between client/agency and media-houses
• Management and innovation of analysis products
• Hold regular meetings on RF products and provide regular feedback on the same.
• Collect and integrate industry information into client analysis reports and share the same with team and management
• Have regular meetings with operations and quality control departments on delivery and efficiency
• upgrade ad hoc clients to contract clients
• monitor competitor activities and give reports to management
• Ensure clients are invoiced on time and any ad-hoc jobs are paid for.
• Assist accounts in debt collection and report on outstanding debts
• Handle client complaints that may arise from time to time within the department
• Invite clients interested in RF services for orientation sessions and conduct them
• Prepare reports and present findings on the results to clients for projects that you take on.
• Service all clients that will personally assigned to you( answer to client queries, requests and follow up on invoicing)
• Maintaining detailed recordings of client contact sessions

Qualification

• Degree in Commerce (Marketing Option) or related field.
• Professional qualification e.g. MSK or CIM – Diploma

Experience

• 2 – 3 years practical experience as a Client Service Advisor
• Experience in Advertising set up essential
• Proven history of meeting and exceeding sales goals

Core Competencies

• Knowledge & Skills
• Behaviour & Attitude
• Communication Skills
• Presentation Skills
• Selling skills
• Negotiation Skills
• Digital Signage Solutions
• Customer Management
• Basic Finance
• Customer Oriented
• Results oriented
• Team player
• Business Ethics

Additional Requirements

Send your application with a detailed CV and a daytime telephone number, so as to reach us by 30th September 2011.

Kindly disclose your current or past salary. Failure to do so may disqualify your application.

Only short listed candidates will be contacted.

How to apply

Click here to apply online