Background As one of the original eight pilot countries for the UN Reform initiative Delivering as One, Tanzania is a global leader in advancing reforms of the UN system, with a view to support accelerated harmonization in implementation practices, coherence in programming, and alignment with national systems, intended to produce a reduction in transaction costs and enhanced development impact.
Deepening reform will require new and even more innovative ways for the UN agencies to work together. Programme planning, resource mobilization, evaluation, and review activities will be done collaboratively. There will be increased harmonization of UN policies, procedures and tools, possibly leading towards the establishment of a One UN Operations Team.
Under the guidance and direct supervision of the ICT Analyst, the ICT Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The CIT Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.
Duties and Responsibilities Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results: Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment; Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services; Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies; Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs; Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis; Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs. Ensures efficient networks administration, focusing on achievement of the following results: Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment; Trouble-shooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks; Response to user needs and questions regarding network access. Maintenance of up-to-date parameters of information for the network clients and electronic mail; Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups; Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities; Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided. Provides web management services, focusing on achievement of the following results: Support to the maintenance of the CO websites and Intranet; Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided. Provides administrative support, focusing on achievement of the following results: Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids; Maintenance of an up-to-date inventory of the software and hardware; Maintanance of a library of ICT related reference materials; Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams; Provision of ICT support to key events. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision; Participation in the organization of training for the CO staff on ICT issues; Maintenance of staff training profiles; Synthesis of lessons learned and best practices in ICT; Sound contributions to knowledge networks and communities of practice.
Competencies Functional Competencies:
Building Strategic Partnerships; Promoting Organizational Learning and Knowledge Sharing; Job Knowledge/Technical Expertise; Promoting Organizational Change and Development; Design and Implementation of Management Systems; Client Orientation; Promoting Accountability and Results-Based Management. Core Competencies:
Demonstrating/safeguarding ethics and integrity; Demonstrate corporate knowledge and sound judgment; Self-development, initiative-taking; Acting as a team player and facilitating team work; Facilitating and encouraging open communication in the team, communicating effectively; Creating synergies through self-control; Managing conflict; Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member; Informed and transparent decision making.
Required Skills and Experience Education:
Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months. Expereince:
Six years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. Language Requirements:
Fluency in English language; Fluency in Kiswahili language will be an advantage.