Recruitment at Tanzania Postal Bank - 1/6/2016

Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive financial
services to our customers and creates value for our stakeholders through
innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the provision
of affordable, accessible and convenient financial services”. As part of effective
organizational development and management of its human capital in an effective
way, TPB commits itself towards attaining, retaining and developing the highly
capable and qualified workforce for TPB betterment and the Nation at large.

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Credit
Officers (3 positions) to join the Retail Business Banking team. The work station is Bukoba, Mbeya
and Songea. Reporting Line: Branch Manager (BM) or Branch Operations Manager (BOM)
Locations: Bukoba, Mbeya and Songea
Work Schedule: As per TPB Staff regulations
Division: Micro Loans
Salary: Commensurate to the Job Advertised
Position Objective
1. This position is to engage, manage and work directly to improve the activities of the branch
credit operations.
2. To evaluate, provide analysis, conclusion and recommendations to determine credit lines and
communicate this information to customers and other team members of the branch.
3. Engaged in conducting credit investigations/visitations and collecting delinquent accounts
and answerable all branch credit related issues to the branch manager and senior
management.
KEY RESPONSIBILITIES
 Assist branch manager in creation of credit risk management environment of an acceptable
quality, in terms of established credit guidelines.  Administer branch credit application and ensure that direct reports are producing high quality of
credit application files
 Maintain branch low portfolio Non-performance rates ensuring post disbursement follow up is
being done and customer actively operate their accounts accordingly.  Assist Branch manager in cite visitations and Branch Credit Meetings and make sure that
respective reports are produced timely for decision making.  Customer acquisition by actively soliciting potential clients
 Managing the branch loan portfolio by ensuring close follow ups of their respective customers.
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive financial
services to our customers and creates value for our stakeholders through
innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the provision
of affordable, accessible and convenient financial services”. As part of effective
organizational development and management of its human capital in an effective
way, TPB commits itself towards attaining, retaining and developing the highly
capable and qualified workforce for TPB betterment and the Nation at large.
 Directly work with customers to deepen existing relationships through the analyses of needs
and provision of products and services.  Analyses and reviews quality of potential and existing business to ensure maximum
profitability.  Maintain accurate and up-to-date records of all actual and attempted customer interactions.  Conduct customer meetings that have defined call objectives, desired outcomes and a
well-constructed plan.  After consideration of individual case merits, recommend credits applications for approval to
the branch manager and other relevant authorities.  Manages credit quality standards through effective management of risk according to the
Credit manuals and policy.  Scrutinize loan applications, to review feasibility reports and prepare appraisal reports and
accompanying memorandum for action of by relevant loan sanctioning authority.  Verify loan application forms, crosschecking the requirements and advise customers
accordingly.  Maintain borrower’s files and ensure that all pre-disbursement conditions are fulfilled.  Ensure that loan installments from customers are posted into relevant accounts.  Follow-ups on non-performing loans/customers that are not paying their loan as per the
agreement.  Ensure that weekly, monthly, quarterly, annual and any other reports on loan portfolio are
accurate, complete, and prepared on schedule.  Prepare all branch returns and ensure they are in accordance with the credit policy and
lending manual.  Verify postings of loan administration fees for customers whose loans have been disbursed.  Ensure proper filling of customer credit documents and correspondents.  Improving the quality of customer’s data by ensuring all customers data is captured as per
KYC set rules and regulations.  Analyse delinquent accounts and prepare report on highest risk accounts including
recommendations for resolution.  Monitor violations of credit policies, provide analysis, conclusion and recommendations,
present findings to the Branch Manager and suggest actions/penalties to be taken when
appropriate
 Develop processes and procedures for evaluating customer financials and setting and
changing credit lines/limits, as well as credit holds; implement liens as necessary to major
delinquent account as approved
 Attend to the generated legal documents used in the credit function for onwards preparation
of disbursements
 Perform any other duties as may be assigned by Branch manager from time to time

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Branch
Operations Manager (1 positions) to join the Technology and Operations team. The work stations is
Arusha
Reporting Line: Branch Manager (BM)
Locations: Arusha
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised
ESSENTIAL DUTIES AND RESPONSIBILITIES:-
Key Responsibilities  Supervise back-office processing
 Ensure reconciliation of suspense accounts  Monitor branch security, maintenance and Health & Safety issues  Maintain records of Contactors and Overall Maintenance of Bank Assets  Maintain all the required Branch registers as stipulated in the operational manuals.  Ensure availability of required stationeries and equipments  Control Branch expenses and ensure that they are within the approved budgets and proper
management.  Ensure signature books (both own and correspondents) are properly kept and updated.  Plan and manage staff administration issues for support staff (i.e. local leave, training,
Dept staff rotation) in consultation with the Branch manager.  Ensure that all Operational Procedures are adhered to by all branch staff.  Print and verify Journal of accounting entries on daily basis.  Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services”. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
 Counter sign with the Branch manager, all debits to the Profit and Loss accounts  Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in
the strong room.  Manage service delivery, to review output of tellers, customer service and enquiries to
ensure adherence to Branch standards.  Ensure counter services key control standards are adhered to and custodian of Complaint
handling process.  Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.  Ensure timely submission of Branch reports/returns to Head-office as required.  Ensure that the Anti Money Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including performing
Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and
ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.  Co-Custodian of Vault Cash.  Safe custodianship and BCP (Branch Continuity Program) custodian.  Act as Operational Risk Coordinator for the branch
 To identify and report all exceptions on non-compliance with standard controls  To identify and reports all weaknesses inherent in the standard controls  To assist Risk Manager in developing and updating of procedures, controls and
monitoring plans for Operational Risk Management.  To report Branch’s Operational Risk issues and losses to Risk Manager  To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRI
related activities.  To maintain independence in the conduct of KCSA, i.e not selecting and reviewing
sample of self-performed transactions.  Ensure tidiness across the branch premises and clean-desk policy is exercised.  Perform any other duties as may be assigned by Branch manager from time to time.  Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.  Report Suspicious Transactions
 Ensure proper filling of customer credit documents and correspondents.  Ensure Dual control is in place in the record room at the branch.
CONTRIBUTES TO
 Business Growth as evidenced by improved Branch Profitability
 Achievement of Service level Standards  Enhanced and robust control at the branch
KEY PERFORMANCE INDICATORS
 Accuracy in addressing correspondence  Maintenance of Safe Custody items  Balancing of suspense accounts in the Branch
 Timely validation of transactions  Minimum Cash Differences  Number of un-reconciled items  Incomplete mandates  Maintaining robust controls and monitoring actions  Customer Satisfaction
 Individual Productivity and Turnaround time
FOR GRADING PURPOSES - DIMENSIONS
 Customer satisfaction (Internal & External) as evidenced by Business Growth
 Balancing of suspense accounts in the Branch
 Level of team synergy
AUTHORITY LEVELS
 Authorize payments/withdraws against customer’s accounts as provided for in the
operational manual guidelines.  May initiate disciplinary action against staff under his/her jurisdiction
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance Diploma in Banking, Economics, commerce,
Business Administration, Finance or Accounting from any recognized
University or equivalent.
Experience:  At least 3 years of relevant Banking experience  Working knowledge of Equinox Functionality
Skills / Attributes:  Strong leadership & people management skills  Prioritize Tasks  Team player
The position will attract a competitive salary package, which include benefits. Applicants are invited to
submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz. Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in
any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental,
health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management. If
you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you
should consider your application as unsuccessful. Late applications will not be considered. Short
listed candidates may be subjected to any of the following: a security clearance; a competency
assessment; physical capability assessment and reference checking.

AVOID SCAMS: NEVER pay to have your CV / Application pushed forward.

Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a
payment for any reason, please use the Report Abuse, or call +255 22 2110621-2 to report the scam.
You also don’t need to know one in TPB to be employed. TPB is merit based institution and to
achieve this vision, it always go for the best. Please forward your applications before 17th January 2016-