Pharmacist : Dawaplus

Company : Dawaplus

Position: Pharmacist

Job Description

To ensure availability of medicines and quality of services provided at a Dawaplus Pharmacy Wholesaler. 
The Pharmacist is responsible for:

• Overseeing wholesale business operations
• Preparing/placing/receiving orders
• Overseeing and participating in dispensing activities
• Inventory management
• Record Management
• Ensuring adherence to customer service protocols
• Quality Assurance and Control
• Participation in Organizational Knowledge & Training Activities
• Liaising/Working with HQ

> KRA 1: Overseeing Wholesaler Business Operations: 
• Reviews and implements Dawaplus operational protocols and follows-up on effective utilization of procedures
• Documents non-conformity to protocols and reports this to Dawaplus HQ with suggestions for improvement 
• Organizes and directs work flow (creates lines of collaboration with staff for efficient coordination and better service to the customers)
• Implements marketing/health promotion activities in accordance with Dawaplus HQ guidance/guidelines
• Contributes to team effort by accomplishing related targets and results as needed
• Creates an enabling work environment and maintains a good working relationship with the Dawaplus HQ, suppliers, and staff 
• Conducts bi-annual performance reviews for pharmacy staff in conjunction with Dawaplus HQ

> KRA 2: Preparing/Placing/Receiving Orders to/from Dawaplus Supplier: 
• Works with Dawaplus HQ to prepare forecasts of items and quantity needed
• Places timely, regular order with supplier as per Dawaplus HQ protocol
• Creates a purchase order as per requested specification
• Communicates with the supplier to ensure they have received the order and have verified it and confirmed that they will supply the goods accordingly
• Ensures payment is carried out
• Submits the payment proof to the supplier 
• Receives shipment dates and ETA from supplier
• Coordinates and ensures timely pick-up of goods from delivery drop-off location
• Inspects items to ensure they have been received in good condition (e.g., packaging intact and not expired)
• Receives the delivery note once goods have been delivered 
• Ensures that Purchase Order, Delivery Note, and Physical goods arriving (brand, strength, quantity, etc.) all match up 

> KRA 3: Dispensing: 
• Oversees and ensures good preparation and dispensing practice in accordance with TFDA and Pharmacy Council regulations and guidelines as well as Dawaplus HQ protocols

> KRA 4: Inventory Management:
• Ensures all products are stored under suitable conditions, taking into consideration the stability of the drug, etc.
• Performs routine stock counts as per Dawaplus operational protocols and accounts and reports for any discrepancies 
• Ensures zero stock-outs and expiry

> KRA 5: Record Management:
• Ensures accuracy in data entry of the following records:
• Invoices and receipts
• Drug ledgers
• Register of expired drugs
• Complaints handling book with respect to drug reactions information obtained from patients
• Correspondences in relation to drugs
• Inspections records and reports
• And any other records as deemed necessary by Dawaplus HQ
• Ensures proper storage and maintenance of all records in accordance with Dawaplus HQ protocols
• Provides reports on-time to HQ 

> KRA 6: Customer Service:
• Ensures that all employees adhere to Dawaplus customer service protocols 
• Provides pharmacological information by answering questions and requests of health care professionals, counseling patients on drug therapies, etc.
• Maintains database of wholesale customers

> KRA 7: Quality Assurance and Control: 
• Complies with TFDA, Pharmacy council and Dawaplus guidelines, protocols, and procedures (e.g, maintaining records for controlled substances; removing outdated and damaged drugs from the pharmacy inventory; supervising the work results of support personnel; studying existing and new legislation; anticipating legislation; advising management on needed actions)
• Maintains safe and clean working environment 
• Ensures proper waste management according to TFDA and Dawaplus protocols
• Protects patients and technicians by adhering to infection-control protocols

> KRA 8: Training & Knowledge management activities:
• Keeps up to date with developments regarding new products and policies for health and are aware of local and major national and topical health promotion initiatives
• Maintains pharmacological knowledge by attending educational workshops and trainings; reviewing professional publications; establishing personal networks; participating in professional societies; etc.

> KRA 9: Working/Liaising with HQ:
• Provide inputs related to operational protocols, quality improvement efforts, product-mix, marketing strategies, and other key function areas as needed

Position Requirements

> Academic & Professional Qualification: 
- Bachelor Degree of Pharmacy

> Relevant working experience: 
- Minimum of 2 years relevant work experience

Skills Competency:
- Excellent written and verbal communication skills in English and Kiswahili
- Professional attitude and able to meet tight deadlines
- Managing processes
- Ability to work independently and in a team
- Energetic, independent, self motivated personality
- Strong team spirit, flexible but persistent and result-oriented
- Ability to pay attention to detail
- Ability to problem-solve
- Responsible
- Strong leadership qualities 
- Technological know-how (knowledge of computers and/or smart phones) is a plus

> Interpersonal Skills:
- Tactical
- Contacts with both internal and external stakeholders primarily in the course of implementing the Organization’s operations. Relationships require sound communication skills and both discretion and judgment

> Responsibility for human, financial and physical assets
- Job supervises staff with technical and non-technical skills (e.g., support staff).
- Job is accountable/responsible for resources for the wholesale business.

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