Operations Manager

ABOUT THE ORGANIZATION: 

The mission of TCF is to deliver financial and related non – financial services to productive Burundians, especially the poor and women in order to enable the development of sustainable micro enterprises and increase their ability and discipline to save.

TCF’s vision is to see all Burundian families empowered to live spiritually, economically, socially transformed lives.

ABOUT THE JOB: 

Under the supervision of the Managing Director, the Operations Manager oversees programmatic operations of TCF to ensure effective implementation of high quality micro-lending and non lending services.  The Operations Manager has a key role in training new loan field staff and monitoring program quality and performance. S/he will also drive the department towards productive growth and sustainability with outstanding linkages and penetration to different strategic locations.

Tasks and Responsibilities:

• Use the financial and organizational resources provided to achieve or exceed the institution’s goals and objectives for the fiscal period;
• Work with the Management Team to solve problems, to address training and capacity issues, to find improvements and efficiencies for the benefit of the institution and its clients, to assist with the design and manage the implementation of new products, and to grow the institution;
• Ensure that operations are carried out in accordance with Turame policies and procedures;
• Working with the branch managers, establish and ensure the review and achievement of the annual operational goals for each branch;
• Conduct regular meetings with branch managers individually and as a team to discuss operational issues and solve problems;
• Serve as the primary contact to respond to the needs of the branch managers including cash flow management, application of policies, etc.;
• Conduct the annual performance review for each branch manager and establish their personal standards of performance and development program for each new annual period;
• Ensure effective saving operations services to client;
• Ensure that the Microfinance planning model for the organization reflects current operational strategies including client, staff, and portfolio growth for each branch;
• Liaise between Branch managers and Managing Director;
• Provide a monthly report to the Managing Director using an agreed format;
• Provide further interim progress reports as agreed or required;
• Ensure the branch managers and banking operations manager provides suitable reports as appropriate;
• Lead and/or coordinate management training seminars related to operations;
• Identify training needs and work with the Managing Director and HR Manager to find internal and external resources to meet those needs;
• Provide information on branches to be used for donor or other reports;
• Promote the mission of the organization, particularly through exploring new sources of funding and assisting with the development of existing sources;

Qualifications:

• Ability and willingness to adhere to the mission and vision of Turame Community Finance;
• A minimum of University degree in Business Administration, in Operations Management, in Microfinance or equivalent;
• Two to 5 years of experience at the management level within microfinance programs or institutions;
• Possess leadership skills and an ability to motivate others in a team environment;
• Willingness to invest in and learn more about the field of microfinance;
• Ability to travel to provinces (40% of time);
• Proficient in Microsoft Office applications;
• Fluency in English and in French is required;
• Intermediate level of verbal and written Kirundi and Swahili will be an added advantage;
• Holding Burundian Citizenship will be an added advantage;
• Ability and willingness to learn Loan performer and any other software when needed;
• Ability and willingness to utilize established reporting tools;
• Excellent communication/interpersonal skills at program and client levels;
• Enthusiasm, ability to work well with others, and commitment to the task.

HOW TO APPLY: 

Apply via the website and be sure to include an up to date CV with a list of at least three references, a motivation letter/cover letter addressed to the Managing Director of Turame Community Finance, S.A (Indicate how you heard about the position in the cover letter), a certified copy of diploma and any other relevant certificates, and a certificate for rendered services/recommendation letter(s) of former employer(s).

Original Job Posting