TECHNICAL ROLE
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- Replacing parts as required;
- Setting up new users' accounts and profiles and dealing with password issues;
- Admin role on the email domain.
- Escalating IT issues to the IT manager where necessary
- Responsible for managing backups and tape rotation
- Diagnosing and resolving technical issues
- Undertaking small- to medium-sized IT projects as instructed by the IT manager
- Providing desktop and server support
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorized software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Completing internal user moves including phones
- Patching of network and phones
- Making of Cat 5 e network cables were necessary
- Ensuring all logs for equipment and users are maintained
- Setting up and configuring new core servers
- Installing authorized software to core servers
- Ensuring patches and upgrades are applied to core servers
- Fault finding to core servers
- Creating purchase requisitions for IT hardware/software
- Ensuring licensing for all software purchased is recorded and maintained
- Exchange server mailbox maintenance including archiving mailboxes
- Setting up new users and disabling expired accounts in accordance with HR requirements
ADMINISTRATOR ROLE
- Designing, procuring, coordinating and implementing software systems and equipment throughout the organization.
- Performing trouble shooting, installation, and configuration for the software system for which the admin is responsible. Working directly with end users to resolve any problems and implement solutions
- Assisting in the creation and ongoing support of network software, files, and security systems. Assisting in LAN/WAN related modifications and changes, including hardware and software issues and ongoing administration of the corporate network.
- Maintaining accurate records of all maintenance, inventory, and security measures associated with the company’s voice and data networks.
- Providing instruction and guidance in relation to escalated or complex issues for end users on voice and data related products as needed.
- Reviewing and carrying out software and systems request directives as required. Overseeing the troubleshooting and owning software and systems problems; notifying outside vendors if required.
- Supervising the work of vendor technicians to assure compliance with specifications and agreed-upon levels of service. Identifying variances or service inadequacies to appropriate vendor representatives and working with vendors to resolve problems.
- Web site - development and maintaintenance
Desired Skills and Experience
General Requirements:
- 2 years minimum experience at the same positions.
- Willing to travel to remote area
- Fluent in English and Swahili
- Pasport with minimum of 6 months validity is a must.
Technical abilities:
- Database Management Systems : My SQL, ORACLE, Postgre SQL
- Programming Language : C++, Visual Basic, Borland Delphi, Java, VB.net
- Web Programming and Scripting : HTML , PHP, JavaScript, CSS
- Web Design : Macromedia Dreamweaver, Macromedia Flash
- Operating System: WIndows XP, Windows 7
- Windows 2003 Server, Windows XP, Windows 7, Linux.
- Microsoft Office: Ms Word, Ms Excel, Ms Power Point, Ms Access.
- Application : Adobe Photoshop, Corel Draw, 3D MAX, Gold Wave, Auto Cad
- Networking : LAN Networking, PC Troubleshooting, TCP / IP, Router Static,Router Dynamic, OSPF
- Hardware: Troubleshooting PC, Multimedia, Accessories
IT Support Coordinator at Supply Base Solutions Ltd
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