Systems Analyst FINCA Tanzania

Job purpose: Role will involve recommending and planning business and technical solutions. It would benefit candidates to have knowledge of structured methodologies such as SSADM or Prince (not essential). The role requires good documentation and presentation skills. The ability to communicate with and between both business and technical staff at all levels is essential, as are excellent business and systems analysis and design skills.
Roles, Responsibilities and Tasks
• Developing of Reports using oracle and crystal reports
• Write technical procedures and documentation for the applications including operations, user guide, etc
• Develop and maintain in-house created applications.
• Gather and analyze requirements for future software systems; Deliver quantitative and qualitative analysis of the business processes.
• Support the Application Support team resolve existing production problems
• Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions
• Oversee timely implementation of information systems projects focused on efficient information exchange within FINCA and delivery of customer services.
• Perform routine activities of the data centre, such as end of day, month and year runs and distribution of necessary reports to users.
• Ensure that all user reported faults are recorded,
• Communicate with the user by phone and making suggestions on how to correct a problem,
• Attend to user queries to diagnose and resolve faults or problems,
• Provide one-to-one training of users so as to reduce the probability of repeat call outs for the same problem,

Competencies and Attributes
• Excellent communication skills and the ability to present information and ideas clearly and concisely
• Ability to work well in a team environment
• Be comfortable with a high level of travel
• High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
• Accuracy, attention to detail and awareness of deadlines
• A hard working self-starter with initiative, able to set own priorities
• Ability to network and create positive, mutually co-operative relationships with internal customers.
• Knowledge of banking regulatory / compliance framework.
• Sharing: Contributes to a team, and recognizes and promotes the wider corporate picture.
• Ability to anticipate problems and proactively takes measures to control or minimise them.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Able to cope positively with ambiguity (e.g. multiple reporting relationships).
• Understands the major priorities and concerns of the business
Understands the scope of own authority and knows when to highlight issues and seek authorization / advice from the IS Manager
Knowledge and skills:
• 3 years of experience within a technical environment, including 3 in the software development life cycle (design, development, coding, testing and implementation)
• 2 years of experience in application design and architecture components, as well as process and functional design activities
• Experience within the financial services / banking environment preferred
• Experience in conducting gap analysis between business requirements and software
• Experience in working in a heavy pressure environment preferred
• Experience with using Use Case methodology to gather requirements
• Experience with developing reports on crystal reports and oracle
• Proven success in contributing to a team-oriented environment
• Proven ability to balance, prioritize and organize multiple tasks
• Proven ability to work creatively and analytically in a problem-solving environment
• Proven ability to compile, synthesize and present facts clearly, and write material that presents the facts with clear accompanying analysis
• Fluency in English and Kiswahili
• Willingness to travel on implementation of information systems projects and system troubleshooting, and also liaising with vendors on information system developments

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