Computer Management Assistant - American Embassy

The Centers for Disease Control and Prevention (CDC) has an opening for the position of Computer Management Assistant. Incumbent of this position will work in “When Actually Employed” (WAE) status on an as-needed basis. This position will be available immediately.

This position will close on April 27, 2012.

Minimum Requirements

à Bachelor’s degree in Information Technology, Computer Science/Information System, Mathematics/ Physical sciences is required. à One year work experience in providing front end IT support and working on ICT projects is required. à Level IV (fluent) English ability is required. à Must have good knowledge of Microsoft office suite in Word, Excel, PowerPoint, MS Visio, and MS Project.

Job Specification

BASIC FUNCTION OF POSITION

Under the supervision of the Computer Management Specialist (ICT Manager), ICT Projects Assistant will assist the ICT Manager in coordination and execution of designated IT project tasks as will be assigned from time to time on a part time basis. The incumbent also provides ICT technical support to CDC staff in Kisumu, troubleshooting and resolving user problems with their workstations, Microsoft Office Applications, Internet access, file and print services, automated installation services, cable and telephone connectivity. The incumbent conducts basic user training on application user such as Microsoft office suite, Citrix and the Intranet as directed by the ICT Management.

MAJOR DUTIES AND RESPONSIBILITIES % OF TIME

Operations – Provides day to day ICT technical support to CDC users on the Kisumu LAN including troubleshooting and resolving user problems with their workstations, Microsoft Office applications, Internet access, file and print services, software installation and upgrades, cable connections and telephone connectivity. Sets up newly received CDC computer equipment and installs software packages as per CDC SOPs (35%)

Project Execution – Under guidance from the IT Advisor, Kisumu coordinates and executes designated project implementation tasks as assigned from time to time. Manages all the administrative requirements related to the assigned project tasks, coordinates meetings with the various programmatic teams involved in the project to ensure all requirements are adequately captured and ensure the timely completion of the project tasks. (35%)

Analysis – Analyses common user problems on the LAN and recommends technical solutions and appropriate end user training to the ICT Management. (10%)

Training- Incumbent conducts basic user training on application use such as MS Office suite, Citrix, use of Key Fobs, mobile devices and the Intranet. (10%)

Administration – Provides weekly, monthly and ad hoc reports of the work progress, resources used and schedules to the ICT Management as directed. (10%)

Selection Process:


WHEN EQUALLY QUALIFIED, U.S. CITIZEN ELIGIBLE FAMILY MEMBER (USEFMs) AND U.S. VETERANS WILL BE GIVEN PREFERENCE. THEREFORE, IT IS ESSENTIAL THAT THE CANDIDATES SPECIFICALLY ADDRESS THE REQUIRED QUALIFICATIONS ABOVE IN THE APPLICATION.

Additional Selection Criteria:

à Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
à Current employees serving a probationary period are not eligible to apply.
à Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent
Employee Performance Report are not eligible to apply.
à Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within
the first 90 calendar days of their employment.
à Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90
calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.
à Applicants must be available for an interview and for proficiency testing as required by the selecting official.

To Apply:

1. Candidates who claim U.S. Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim
conditional U.S. Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their
application.
2. Any other documentation (e.g., essays, certificates, awards) that addresses the qualification requirements of the position as listed above.

The U.S. Mission in Nairobi provides equal opportunity and fair and equitable treatment in

employment to all people without regard to race, color, religion, sex, national origin, age, disability,

political affiliation, marital status, or sexual orientation. The Department of State also strives to

achieve equal employment opportunity in all personnel operations through continuing diversity

enhancement programs.

The EEO complaint procedure is not available to individuals who believe they have been denied

Equal opportunity based upon marital status or political affiliation. Individuals with such

complaints should avail themselves of the appropriate grievance procedures, remedies for

prohibited personnel practices, and/or courts for relief.

DEFINITIONS

1. Eligible Family Member (EFM): An individual related to a U.S. Government employee in one of the following ways:

• Spouse or same-sex domestic partner (as defined in 3 FAM 1610);
• Child, who is unmarried and under 21 years of age or, regardless of age, is incapable of self-support. The term shall include, in addition to natural offspring, stepchildren and adopted children and those under legal guardianship of the employee or the spouse when such children are expected to be under such legal guardianship until they reach 21 years of age and when dependent upon and normally residing with the guardian;
• Parent (including stepparents and legally adoptive parents) of the employee or of the spouse, when such parent is at least 51 percent dependent on the employee for support;
• Sister or brother (including stepsisters and stepbrothers, or adoptive sisters or brothers) of the employee, or of the spouse, when such sibling is at least 51 percent dependent on the employee for support, unmarried, and under 21 years of age, or regardless of age, incapable of self-support.

2. U.S. Citizen Eligible Family Member (USEFM): For purposes of receiving a preference in hiring for a qualified position, an EFM who meets the following criteria:

• U.S. Citizen; and,
• EFM (see above) at least 18 years old; and,
• Listed on the travel orders of a direct-hire Foreign, Civil, or uniformed service member assigned to or stationed abroad with a USG agency that is under COM authority, or at an office of the American Institute in Taiwan; and either:

• 1. Resides at the sponsoring employee's or uniformed service member's post of assignment abroad or at an office of the American Institute in Taiwan; or
  2. Resides at an Involuntary Separate Maintenance Allowance (ISMA) location authorized under 3 FAM 3232.2.

3. Appointment Eligible Family Member (AEFM): EFM (see above) eligible for a Family Member Appointment for purposes of Mission employment: · Is a U.S. citizen; and

· Spouse or same-sex domestic partner (as defined in 3 FAM 1610) or a child of the sponsoring employee who is unmarried and at least 18 years old; and

· Is listed on the travel orders or approved Form OF-126, Foreign Service Residence and Dependency Report, of a sponsoring employee, i.e., a direct-hire Foreign Service, Civil Service, or uniformed service member who is permanently assigned to or stationed abroad at a U.S. mission, or at an office of the American Institute in Taiwan (AIT), and who is under chief of mission authority; and

· Is residing at the sponsoring employee's post of assignment abroad or, as appropriate, office of the American Institute in Taiwan.

· Does not receive a Foreign Service or Civil Service annuity

4. Member of Household (MOH): An individual who accompanies a direct-hire Foreign, Civil, or uniformed service member permanently assigned or stationed at a U.S. Foreign Service post or establishment abroad, or at an office of the American Institute in Taiwan. An MOH is:

• Not an EFM; and,
• Not on the travel orders of the sponsoring employee; and,
• Has been officially declared by the sponsoring USG employee to the COM as part of his/her household.

A MOH is under COM authority and may include a parent, unmarried partner, other relative or adult child who falls outside the Department’s current legal and statutory definition of family member. A MOH does not have to be a U.S. Citizen.

5. Not Ordinarily Resident (NOR) – An individual who:

• Is not a citizen of the host country; and,
• Does not ordinarily reside (OR, see below) in the host country; and,
• Is not subject to host country employment and tax laws; and,
• Has a U.S. Social Security Number (SSN).

NOR employees are compensated under a GS or FS salary schedule, not under the LCP.

6. Ordinarily Resident (OR) – A Foreign National or U.S. citizen who:

• Is locally resident; and,
• Has legal, permanent resident status within the host country; and,
• Is subject to host country employment and tax laws.

EFMs without U.S. Social Security Numbers are also OR. All OR employees, including U.S. citizens, are compensated in accordance with the Local Compensation Plan (LCP).

Visit http://americanembassy.myjobsinkenya.com To Apply

When applying for this position, kindly email us with the additional documents as specifically required for the position (e.g. licenses, certificates, diplomas, degrees) to nairobidocs@state.gov. Kindly set the subject of the email in the following format: Job ref/Job title/Your Full Name/ID

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