IT Service Manager Housing Finance Bank

Applications are invited from suitably qualified and experienced Ugandans to fill the following positions in the Information Tech­nology Department.

INFORMATION TECHNOLOGY DEPARTMENT

JOBREF ICT3.1

JOB TITLE: IT Service Manager

RANK: Assistant Senior Banking Officer

REPORTS TO: Head Information Technology

NUMBER OF POSITIONS: 1

DUTIES AND RESPONSIBILITIES

Efficiently managing day-to-day incidence and problem resolution process, through continuously coordinating issue resolution activities between the Users, IT Staff, as well as other third party service providers.

* Ensuring accurate and timely technology support and problem resolution to internal IT users.
* Continuously following and coordinating smooth resolution of complex and everyday service requests relating to Application Systems, PC, Servers, Network,Database and Operating systems. Interacting and consulting with the Bank’s users to manage their satisfaction.
* Providing guidance, assistance and follow-up on all user issues or inquiries.
* Implementing desktop hardware and software solutions.
* Ensure accurate and up-to-date IT inventory.
* Managing the Bank’s Intranet and messaging system.

EXPECTED OUTPUTS

* Create and maintain a knowledge base containing a list of known solutions for common IT incidents
* Develop and manage Service Level Agreements with all departments in the Bank.
* Reduce support costs through the efficient’ use of available resources and technologies.
* Provide monthly Service Level reports for decision support.
* Provide monthly Service Desk quality and Operations report
* Manage IT problem resolution within the agreed issue resolution parameters.
* Provide system uptime within the agreed parameters.
* Develop and maintain full service catalogue.
* Plan and execute Preventive maintenance of IT hardware.
* Perform end of day, end of month and end of year operations.

Requirement:

QUALIFICATIONS

A good honors degree in the fields of Information Technology, Computer Science, Business Computing, Software Engineering or any related field from a recognized university. ITIL Certification.

EXPERIENCE

• Minimum of 3 years experience in IT Service Management in a large organization, with significant PC or Client/Server platform environment.

RELEVANT SKILLS

* Good knowledge of PC and Server operating systems, corporate protection systems, programming with UNIX, SQL and knowledge of web design.
* Excellent customer service and people skills.
* Proven initiative, good judgment, assertiveness and ability to meet deadlines.
* Focus on results and responds positively to feedback.
* Flexibility and willingness to take on new assignments as may be necessary.

AGE

Not above 35 years.
Salary: - USD/month
How to apply:

Hand written applications must be accompanied by:

* A detailed curriculum Vitae.
* Copies of academic qualifications and professional training documents/certificates.
* Three (3) letters from referees.

Note: Please indicate the Job reference on the top right hand corner of the application envelope.

Applications should reach NOT later than Friday 2nd December 2011 and be addressed to:

Head Human Resource & Administration Department

Housing Finance Bank Ltd

P. 0. Box 1539 Plot 4 Wampewo Avenue, Kololo

KAMPALA

Only shortlisted candidates will be contacted.

Housing Finance Bank is an Equal Opportunity Employer.