Plans and performs technical activities to service the customer and brings expertise to customer site on need basis. Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.
Job Title: Core Network Second Line Support Engineer
Job Family: Services – NW Operations
Job Id: 30000385
Job grade: 8
Job Specialty: Telecommunications
To assist in managing customer projects; practice project management tasks.
Main Responsibility Area
Assists in project management tasks. Plans and manages execution of part of the project or sub project. Ensures that all project milestones are met in own responsibility area by using global processes, tools and interfaces.
Typically 3-5 years relevant experience, fully competent. Uses functionally specific knowledge. Degree.
Performs day-to-day activates to meet departmental/project objectives. Requires immoderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas.
Individual Contributor¤ Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. ¤ Managerial/Supervisory¤ May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work.
Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.
Knowledge and experience on Ericsson Core NW with minimum of 3 years experience on Optimization O&M support, configurations, troubleshooting.