The IT Product Manager (ITP Manager) has complete ownership of the relationship between Technology/IT Services and their dedicated portfolio of customers in the local operation. Will be directly accountable individually for the entire life cycle of the multiple solutions under his/her responsibility, guaranteeing accuracy, quality and time line accomplishment. His/Her goal is to gain a complete understanding of his clients' needs and effectively communicate them to the software factories.
The ITP Manager will be required to deliver End-to-End Solutions for the local operation organization. Will work closely with marketing (Consumer), Sales (Go To Market), Customer Operation (Include Billing Operation) and others business areas, creating winning proposals and successfully delivering within budget.
The ITP Manager will be responsible for planning, design and implementation of IT solutions and others IT platforms meeting standards and protocols for data exchange, communications, software and interconnection for information systems in consultation with the regional team and Head of IT Services
The ITP Manager will define time, costs and quality constraints and then guide software factories and/or supplier to ensure integrity of the solution within these constraints. The ITP Manager will be accountable for consistency and delivery of the entire solution.
The ITP Manager will be responsible for complying with SOA architecture standards, continuously identifying areas of improvement in our Solutions Framework and taking initiatives to new approaches to optimize our existing processes.
The ITP Manager will be responsible to ensures that all development practices are in compliance with his employer's best practices policies and procedures in the respective operation.
The ITP Manager will be responsible for the tracking and maintaining all records and metric, he reports the project's progress to the Head of IT Services.
The ITP Manager will be responsible for identify the appropriate software architecture based on the requirements and design elements contained in a system specification.
The ITP Manager will be responsible for record software architecture specific to the local operation in a software architecture document using use cases and the Unified Modeling Language (UML).
Bachelors and Master’s Degree in Computer Science or related field (System Engineer, IS Engineer, Information Systems Engineer, IT Engineer, Network Systems Engineer)
Postgraduate and/or courses in Software Architecture will be an advantage
Minimum of 3 years’ experience working in the IT and Telco industry
Understanding of project management principles.
At least 3 years of UML experience
Minimum 2 years’ experience in Software development using software factory methodology and SOA Architecture (Telco’s preferably)
Experience in Business Processes for Telco’s (eTOM Model preferably)
Strong technical understanding of SOA (Service Oriented Architecture
Expert Level in UML.
Strong knowledge and solid experience in Business Processes for Telco’s (eTOM Model preferably)
Expert Level experience in Billing and VAS System processes and applications (For Telco’s preferably)
Knowledge in developing and maintaining ITIL policies and procedures
Excellent Communication skills.
Management and leadership
Exceptional service and results orientation.
Superior analytical, evaluative, and problem-solving abilities.
Ability to work under pressure and time constraints
Excellent self-organization and self-direction in performance of tasks, including time management skills
Ability to set and manage priorities
Maintaining up-to-date knowledge of all technological advances is crucial