Reconciliation Analyst

The incumbent that we are looking for will be responsible for performing reconciliation of mobile transactions and ensuring customer refunds are completed in a timely manner. Ensure all balances are reconciled and differences settled with Mobile Network Operators (MNOs).

Core Responsibilities:

  • Perform daily reconciliation of mobile banking transactions and share reports with Mobile Network Operators (MNOs) as per agreed SLAs; ensure exceptions are settled in a timely manner
  • Manage processing of mobile banking jobs on Proactive reconciliation tool (engine); ensure all reconciliation jobs are accurately processed and in a timely manner
  • Prepare voucher for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as per agreed SLA
  • Conduct periodic global reconciliations and on demand basis of all balances with Mobile Network Operators(MNOs) and ensure all differences are identified and reconciled within agreed time-frames
  • Monitor Float accounts with Mobile Network Operators (MNOs) and ensure that they are within allowed limits
  • Prepare memo/voucher for replenishment of float accounts; ensure entries are approved and processed in a timely manner
  • Prepare memo/voucher for purchase of new airtime stock; follow up with Mobile Network Operators (MNOs) to ensure purchased airtime stock is reflected on virtual accounts in a timely manner
  • Prepare vouchers showing computation of monthly commission earned by the bank on mobile transactions and amount of VAT to be paid; initiate entries to be passed on the system to recognize such revenue and pay tax
  • Prepare daily mobile banking status/summary reports showing successful, failed (reversed/refunded) and auto reversed transactions
  • Assist line manager to prepare periodic (OPSCO, MT) and on demand status/ summary reports for internal circulation
  • Analyze trend/performance of mobile transactions to identify any technical hitches that requires immediate attention of technical (E-Banking) team
  • Ensure timely and authentic escalation of all issues requiring attention of Line Manager and/or Head of Department
  • Ensure issues/queries received from Customer Service (Contact Centre) and internal customers are resolved within agreed turn-around-time (TAT)
  • Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail
  • Participate in Mobile Banking projects/new products conception as may be deemed necessary

Knowledge & Skills:

  • Understanding Retail Banking Processes, Operations, risks and controls
  • Must have a good English language communication skill both oral and written
  • Must have good computer application knowledge – spread sheet
  • Teamwork/Personal Effectiveness - clear and concise communication, time management, adaptability
  • Interpersonal skills - develop relationships with colleagues within bank and Mobile Network Operators (MNOs)

Qualifications & Experience:

  • Holder of University Degree/Advanced Diploma in BA Accounts/Finance/Banking
  • At least 3 years of working experience in Retail Banking Operations with not less than 1 year involvement in reconciliation duties

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