Independently manage customer operations with high risk and complexity ensuring good profitability and quality. Ensure customer satisfaction with delivery and implementation of services. Has overall profit and loss responsibility for the project. The Network Operations Director is responsible for strategic considerations regarding Network Operations for customer’s network operations in Tanzania.
He/she will manage the budged for the network operations project and drive personnel planning along with cost efficiency. He/she is accountable for the profitably success of the network operations .
In addition, he/she will facilitate the necessary training and knowledge transfer between Nokia expats and local personnel as well as the customer’s network operations personnel if needed. In this regards he/she is responsible for the recruitment of the needed resources within the country and Expats.
He/she will be the main interface to the customers for any Network Operations related issue. Manages operations ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares operational experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external operations reporting. Represents the customer's requirements back to Nokia/account team to anticipate new business opportunities. Job Description: Network Operations Business Manager has end to end accountability for Operational Delivery Projects with attributes:
Customer Relationship Management
participation to periodic reviews e.g. Review Meetings
Due Diligence Handbook
Operational Setup Mgt Handbook
Disengagement Mgt Handbook
MS Operations Model
Network Operations Business Manager is assumed to have all Service Delivery Management competences in place. SBM target core competences (add link).
Additional Requirements: Leadership qualities The candidate should have a minimum of a university master degree in Telecommunications, Computer Science or equivalent experience in technical or business fields.
A minimum of 10+ year's network operations experience in both fixed and mobile networks in multiple international environments.
At least 3-5 year in large international Operations center and extensive experience with umbrella management systems such as Net Cool, HP Openview or NetAct. 10 years management experience managing teams of more than 30 subordinates. Past experience in managing and being responsible budgets in excess of R100mil both cost control and profitability.
2-3 years of sales support experience in managed service including value based argumentation and operations cost modeling.
Due diligence experience covering at least a due diligence study of a large operator would be a good value add.