Programme Officer - Digital Identity

Programme Officer - Digital Identity
London or Nairobi based with frequent travel
GSMA – Our role:
The GSMA represents the interests of the mobile operators worldwide, uniting nearly 800 operators with more than 250 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and Internet companies, as well as organisations in adjacent industry sectors.  The GSMA also produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai and the Mobile 360 Series conferences.
For more information, please visit the GSMA corporate website at www.gsma.com.  Follow the GSMA on Twitter@GSMA.
GSMA – Mobile for Development:
Mobile for Development brings together our mobile operator members, the wider mobile industry and the development community to drive commercial mobile services for underserved people in emerging markets.  We identify opportunities for social and economic impact and stimulate the development of scalable, life-enhancing mobile services
GSMA – Digital Identity:
Citizens’ ability to officially identify themselves is a prerequisite to socio-economic development. The ability to prove that “you are who you say you are” when interacting with the state or private enterprise is critical to accessing basic services such as healthcare, education, employment, financial services and political institutions. Yet it is estimated that globally, almost 1.5 billion people are under-documented, with India and Sub-Saharan Africa alone accounting for around 900 million ‘unidentified’ persons.
GSMA – The Role:
The Digital identity Market Engagement Manager would support the Digital Identity team for the creation of successful reference markets for ecosystem development.  
The Market Engagement Manager will: 
  • Build relationships with operators across in  prioritised  regions in order to identify strategic opportunities to provide support and develop initiatives that align with the programme’s core objectives
  • Supporting mobile operators to develop sustainable business models for digital identity that will deliver social and commercial impact
  • Work with  mobile operators  and other stakeholders in demonstration markets to identify and leverage existing assets  and capabilities to deliver digital identity and identify propositions for those who currently lack ID
  • Identify key barriers and work with mobile network operators to overcome these
  • Lead projects and run workshops which provide hands-on support to select operators that are willing to serve as thought partners in the areas of commercially sustainable and socially impactful digital identity solutions
  • Build operator capacity to promote and support the sustainable development of the industry with a focus on commercially viable and scalable digital identity services that have the potential to reach those who currently lack proof of identification
  • Contribute to Digital Identity learning agenda by producing publications and blogs which capture lessons and insights around business models, trends and developments from in-market engagement
  • Participate in and present at relevant GSMA events and those of eternal partners to disseminate resources and insights, as well as to continue to position the programme as a Digital Identity thought leader.
  • Work closely with the Digital Identity team to make sure the appropriate tools and approaches are being used, as well as with the Research and Insights Manager and  Regulatory Specialist, to ensure all facets of operator needs are understood
  • Ensure appropriate coordination of the programme’s regional efforts with relevant internal and external partners 
Criteria for Selection:
The right candidate will be able to draw on a solid foundation of industry knowledge, project management expertise, as well as the ability to engage stakeholder, communicate effectively, and rapidly adapt to different cultures. 
  • Strong commercial background and ability to set-up and drive multi-stakeholder projects
  • Strong analytical capabilities – able to assess different business models, understand what is working/not working in different contexts around new products, and also identify potential solutions
  • Strong strategic skillset – able to work on the “cutting edge” of digital identity, to help determine how to successfully scale digital identity services
  • Understanding of the existing digital identity services for developing markets
  • Working experience within a mobile operator highly desirable
  • Genuine interest in both the commercial and social benefits presented by digital identity
  • Ability to demonstrate sound judgement in escalating issues and formulating solutions
  • Excellent communicator, able to express complex technical or commercial issues in plain language, without losing the important points
  • Experience of working in emerging markets
  • Excellent cultural awareness and desire to work with teams around the globe
  • A self-starter, highly motivated to develop the programme and drive it through to completion
  • A team player, being able to effectively connect together a wide group of internal GSMA interests and resources, to support their work
  • Excellent relationship management skills at an executive level
  • Willingness to travel on an international basis.  Depending on location, Market Engagement Managers should expect to travel up to 40% of the time 
GSMA Package:
The GSMA is able to provide suitably motivated candidates with a first class working environment, access to the key decision makers in one of the planets largest and most progressive industry’s and the content to keep a curious mind engaged. Many of our alumni have now taken key roles in the development of the industry.   
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