SENIOR MANAGER, IT CHANGE MANAGEMENT

The Position

Reporting to Head, Group IT Service Delivery, the role holder will be responsible for creating and implementing IT Change management strategies and policies, and maintain Problem, Change and Incident processes and procedures.

Key Responsibilities

• Create, maintain and communicate Change/Problem management strategies and policies.
• Define and measure success metrics and monitor change process & problems; highlighting areas for improvement through continual service improvement program.
• Complete Change/problem management assessments.
• Establish metrics and reporting on Risk and Compliance, root cause and error resolution tasks. Initiate, create and prepare technical reports to summarize results and/or trends.
• Lead and coordinate Change Advisory Board (CAB) meetings and activities.
• Provide assurance on risk mitigation and minimize impact of change related events by chairing Change Management meetings with Application, Development, Infrastructure and Business Units, including any other stakeholder.
• Provide stable and robust services as the organization's Problem Lead; manage the life cycle of Problems through root cause analysis, eliminating recurring incidents along with minimizing the impact of incidents that cannot be prevented.
• Responsible for day-to-day oversight and management of changes ensuring necessary assessments/approvals are carried out.
• Ensure governance of the Change Management Policies and Procedures through continuous reporting, training and education.
• Manage and coordinate the implementation of high risk changes whilst managing stakeholder expectations.
• Ensure tooling is in line with approved process, putting forward ideas for improvements and participate in testing new releases.

Qualifications and Requirements

• A Bachelor’s Degree in an IT or Business related field.
• A Master’s Degree in an IT or business related field will be an added advantage.
• ITIL Certification is mandatory. Certification in Project/Change Management is essential.
• At least 6 years’ management experience in a busy IT environment and must have:
  • 4 years’ Experience in IT Business Systems.
  • 3 years’ Experience in IT Projects
  • 2 years’ Experience in IT Change Management/problems and ITIL Service Management methodology.
• Experience in Emerging Technologies / Channels (e.g. Mobile and Internet Banking) including
• Banking Operations is preferred.
• Vast understanding of the interaction between Change, Release and Configuration management with other Service Management disciplines.
• Strong persuasive, influencing and negotiation skills with ability to positively and clearly communicate with varying audiences.
• Good interpersonal skills with ability to establish new client, relationships generating new Business.
• Excellent planning, problem solving and analytical skills

The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.

To be considered your application must be received by Aug. 7, 2015.

Only short listed candidates will be contacted.

JOB REF: IT 11/2015