Reporting to Network
Infrastructure Manager
To provide the primary technical interface for all customers;
restore customer services to operational level within SLA and carry out and
lead Survey, Installation, and Commissioning tasks, completing them within set
project timescales and budget, and to defined quality standards. To participate
on a 24X7X365 call rota.
Requirements:
·
At least 1 year telecommunications working in a field
service/support environment
·
Full climbing certification and working at Height, RF and
Emergency working at heights certification
·
Familiar with wireless technologies
·
Computer literate
·
Cisco Certified Entry Network Technician(CCENT)
·
Basic Network and IP Principles
·
Knowledge of antenna and wave guide installations
·
Well organized and able to establish priorities
·
Good customer relation skills
·
Ability to travel for up to two weeks
·
Good oral and written communication skills
·
Self-motivated and enthusiastic, ability to work effectively
unsupervised
·
Flexible and adaptive attitude, considerable working outside
of normal working hours 24X7X365
·
Full Driving License
Proposed Salary will
depend on level of experience and capability of each candidate
Airtime:To be
discussed
Key Responsibilities
·
On-site Client Visits
o
Provide primary technical interface between the company and its
customers
o
Develop good working relationships internally and externally,
acting as an ambassador for the company whilst on customer sites
·
Site Survey
o
Perform visual LOS
o
Perform Radio LOS
o
Collect all relevant data
§
GPS coordinates
§
Proposed installation point pictures
·
Installation &
Commissioning
o
Follow best practice installation manual
o
Proper grounding of equipment
o
Take installation pictures
o
Complete installation report
o
Installation of different radio / microwave antennas, i.e. Canopy,
Radwin, Alvarion, etc.
o
Make sure client signs off Acceptance Test Procedure Form
·
Maintenance &
Troubleshooting
o
Carry out proactive maintenance of client radio links
o
Assist members of our clients customer support / technical support
team to resolve network issues remotely or on-site
o
Ensure that faults reported are accurate at all times
·
Callout Rota
o
Participate in a 24 X 7 callout rota covering all equipment in the
Service Area
o
Respond to requests for service within SLA or company targets,
restoring the customer’s services to operational level as required by the
contract
·
Documentation
o
Keep diligent records and accurately update both internal and
Customer systems where necessary
o
Assist in the development
and review of processes and procedures with a view to maximize
efficiency
·
Equipment
o
Ensure the handling of spares from issue through to return to
stock according to current operational procedures
o
Ensure that all equipment issued is correctly maintained at all
times
·
Remain fit for work while on call at all times, including ensuring
that all mandatory training is maintained
·
To complete any duties given to them by the Network Infrastructure
Manager in a timely and professional manner
·
Report any Health and Safety Issues immediately to the Network
Infrastructure Manager or Superior and comply with all customer and company
quality, environmental and HSE requirements
KPIs
·
% of service requests due to poor installation should be less than
2%
·
% of installations delivered/completed by Committed date should be
greater than 95%
·
% of installations/site surveys requiring Rework should be less
than 2%
·
% of overdue service requests should be less than 5%
Field Technicians
Reviewed by Unknown
on
12:55:00 PM
Rating: