Customer Service Representative

The position supports Customer Account Managers, as part of the sales team, in reaching their shareholder targets on all SKF platforms (mainly on bearings, and service), being proactive in enquiries, quotations and in pricing processes while acting and leading continuous improvement on existing and new processes. 

Key responsibilities include:

• Maintain, develop customer relationships and develop opportunities on all SKF platforms on CRM
• Part of customer account team shareholders targets and contribute to marketing campaigns
• Knowledge of complete SKF portfolio
• Manage the order handling process, leads, opportunities and enquiries follow-up
• Monitor customer accounts payable.

The applicant should be knowledgeable on value selling have experience in sales, customer relationship and possesses a minimum of a Diploma in IT/Sales/Marketing/Business or equivalent from a recognized institution. 

Email cs@skfkenya.com