Reconciliation Analyst

The incumbent that we are looking for will be responsible for performing reconciliation of mobile transactions and ensuring customer refunds are completed in a timely manner. Ensure all balances are reconciled and differences settled with Mobile Network Operators (MNOs).
Core Responsibilities:

Perform daily reconciliation of mobile banking transactions and share reports with Mobile Network Operators (MNOs) as per agreed SLAs; ensure exceptions are settled in a timely manner
Manage processing of mobile banking jobs on Proactive reconciliation tool (engine); ensure all reconciliation jobs are accurately processed and in a timely manner
Prepare voucher for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as per agreed SLA
Conduct periodic global reconciliations and on demand basis of all balances with Mobile Network Operators(MNOs) and ensure all differences are identified and reconciled within agreed time-frames
Monitor Float accounts with Mobile Network Operators (MNOs) and ensure that they are within allowed limits
Prepare memo/voucher for replenishment of float accounts; ensure entries are approved and processed in a timely manner
Prepare memo/voucher for purchase of new airtime stock; follow up with Mobile Network Operators (MNOs) to ensure purchased airtime stock is reflected on virtual accounts in a timely manner
Prepare vouchers showing computation of monthly commission earned by the bank on mobile transactions and amount of VAT to be paid; initiate entries to be passed on the system to recognize such revenue and pay tax
Prepare daily mobile banking status/summary reports showing successful, failed (reversed/refunded) and auto reversed transactions
Assist line manager to prepare periodic (OPSCO, MT) and on demand status/ summary reports for internal circulation
Analyze trend/performance of mobile transactions to identify any technical hitches that requires immediate attention of technical (E-Banking) team
Ensure timely and authentic escalation of all issues requiring attention of Line Manager and/or Head of Department
Ensure issues/queries received from Customer Service (Contact Centre) and internal customers are resolved within agreed turn-around-time (TAT)
Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail
Participate in Mobile Banking projects/new products conception as may be deemed necessary
Knowledge & Skills:

Understanding Retail Banking Processes, Operations, risks and controls
Must have a good English language communication skill both oral and written
Must have good computer application knowledge – spread sheet
Teamwork/Personal Effectiveness - clear and concise communication, time management, adaptability
Interpersonal skills - develop relationships with colleagues within bank and Mobile Network Operators (MNOs)
Qualifications & Experience:

Holder of University Degree/Advanced Diploma in BA Accounts/Finance/Banking
At least 3 years of working experience in Retail Banking Operations with not less than 1 year involvement in reconciliation duties

Ref NO:27062016

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