Client Services Manager

The Position:
Reporting to the Head of KCB Capital and working closely with the Head of Brokerage. The role involves building relationships and providing clients with value add solutions using a vast array of Investment Banking Products.
Key Responsibilities:
  • Develop a partnership clients.
  • Develop a client retention and deal origination implementation plan for KCB Capital.
  • Communicate regularly and build deep relationships with the firms ‘clients as well as market intermediaries.
  • Provide seamless, timely, attentive and responsive service to customers.
  • Find new deal intermediaries that the business does not have a relationship with (through industry events/conferences, contacts and networking).Network directly with business owners in industries of interest.
  • Identify and provide solutions to Clients’ financial needs, keeping records and trouble shooting on client relationships.
  • Identification of new business opportunities and maintaining the relationships.
  • Researching the latest products and regulations, analyze market intelligence and generate recommendations for follow up by product specialists.
The Person:
For the above position, the successful applicant should have the following:
  • University Degree preferably in a business related field.
  • Professional qualifications (CFA/KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
  • At least 4 years’ proven experience in managing Client Brokerage relationships and customer service.
  • At least 2 years’ in Sales and Product Development.
  • Experience with Investment Banking Products will be an added advantage
  • Demonstrate sound knowledge of brokerage and advisory business environment, regulations and operations.
  • Excellent, high quality interpersonal, presentation, problem solving, negotiation skills with the ability to positively and clearly communicate with a variety of constituents.
  • Ability to network through all open channels with large technological dependency for the target market.
  • Proven excellent analytical, planning, organization and execution skills.
  • A good understanding of risk.
The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke
To be considered your application must be received by 15th July, 2016
Only Shortlisted candidates will be contacted
FURSA YA KAZI BENKI YA KCB - 7/13/2016 FURSA YA KAZI BENKI YA KCB - 7/13/2016 Reviewed by Kazi Bongo on 2:33:00 AM Rating: 5


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