Chief Operating Officer at Mobisol - Prepaid Energy

The Chief Operating Officer (COO) will provide the leadership, management and vision necessary to establish the proper operational controls, escalation procedures, people and systems to grow the company while ensuring operational efficiency. This will include developing and overseeing strategy for sales, marketing, customer care and logistics in conjunction with the respective heads of those units, as well as supervising and steering regional hubs – currently Arusha, Moshi, Mwanza and Dodoma, with more to come. The position reports to the MD Tanzania and Rwanda, based in Arusha, Tanzania. The COO oversees the Sales Manager, Marketing Manager, Logistics Manager, Customer Care Manager, Regional Hub Manager and Management Assistant.     

Responsibilities:

• Develop and implement a strategy and budget for the sales, marketing, customer care and logistics functions to line up with the company’s growth objectives.
• Oversee day-to-day commercial, customer care and logistics operations in Tanzania, and coordinate activities with Berlin.
• Develop and implement a reporting format covering all operational activities regarding sales, marketing, logistics, customer care and budget targets, and maintain full budgetary responsibility over the operational departments.
• Develop, establish and direct execution of operating policies and processes to support overall sales and budget objectives.
• Streamline and improve all processes impacting delivery of solar home systems.
• Together with the MD, decide on commercial, technical and administrative aspects of the business in the field.
• Develop and implement a risk management system to minimize operational disruption.
• Oversight of Regional Hubs, ensuring all operational functions are running smoothly and Hubs are fully equipped with appropriate tools and HR resources.
• Develop and implement a reporting format with Regional Hubs to capture KPIs based on the company’s strategy that can be measured, evaluated and adjusted as necessary.
• Ensure peers are fully informed of operational and performance objectives, and that there is regular effective communication and feedback between relevant departments at the National Hub (Arusha) and Regional Hubs.
• Collaborate with HR to ensure recruitment of the correct resources for the Hubs as well as all departments under the COO.

Mode of Application:

Please send your CV and cover letter to jobs@peopledynamicsltd.com quoting the position in the subject line.

The closing date for applications is 5 December 2014.

For other available job opportunities visit www.plugintheworld.com

Mobisol is an equal opportunity employer and encourages applications from qualified women and men. All applications are appreciated, but only short-listed candidates will be contacted. 

Desired Skills and Experience

• MBA or Masters in General Management, and/or Engineering or other related fields.
• 8 – 10 years’ experience in a similar position, with a similar level of responsibility/seniority, in a fast growing industry.
• Provable track record in managing complex technical and commercial operations in East Africa; developing and adapting strategies in a high growth context is an must.
• Extensive experience in setting, monitoring and reporting KPIs including qualitative and quantitative financials.
• Demonstrable experience in managing large teams, especially with planning, leading and managing change.
• Highly organized, with the ability to set priorities and enforce them, and to meet deadlines.
• High level of interpersonal skills, especially the effective management of culturally diverse teams.
• Strong sense of initiative and urgency.
• Strong oral and communication skills.
• Fluency in English and Kiswahili is required. Knowledge of German is a plus.

• Ability to travel throughout Tanzania and to German headquarters.