Job description The incumbent that we are looking for will be responsible to guarantee effective development, innovation and management of Agency banking as an alternative channel of the business.
Planning, executing and monitoring sales strategies. Distribution and expansion of NMB’s entire agent network. Initiate business cases and product concepts for value added services on agency banking and seek necessary approvals from within the bank and from the regulator. Evaluating agency channel processes and procedures from time to time for improvements of more efficient operations, compliance, better controls and user-friendly. Liaising closely with other departments and vendors for an end-to-end integrated governance of day-to-day agency banking activities. Closely monitoring the market for dynamics on customer behavior, competition, policies, and regulations. Supporting other business units for cash transaction solutions using customized banking agent models. Assessing data for agency channel to form routine information (dashboard) for performance monitoring and evaluation. Running special data analysis for management information whenever requested. Supervising agency banking officers and alternative channel coordinators of all zones on their agency banking day to day activities and targets. Any other task as may be advised by Head, Alternative channels.
Attributes: Customer focus. Strategic decision making. Good presentation skills. Literacy in Microsoft Office. Demonstrated leadership and personnel management skills. Good interpersonal, written, and oral communication skills in English and Swahili. Management & leadership skills, team player that motivate and educate others.
Qualifications and Experience:
Graduate in a relevant field of Banking, Finance or Business; with strong IT skills or Research. Business understanding of branch operations, core banking system and products. Minimum of 3 years’ experience in agency banking, microfinance or payment systems; and or creating support mechanics for large projects. Exposure to alternative channels institutions/direct sales operations would be an added advantage.